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HSBC customers hit by bank card outage

HSBC Bermuda (File photograph)

Dozens of HSBC customers did not have a Good Friday when they found their bank cards were unusable for several hours yesterday.

Dozens of irate card users wrote on Facebook that their cards had been declined at multiple businesses and ATM machines, with the bank’s customer service unable to say when the issues would be remedied.

One poster on the Maj’s List page Facebook Page said: “I’m Boston tried to use it twice. Declined. Thankfully have Butterfield cards also or would be screwed.”

Another said: “Warwick Pharmacy said all HSBC cards were having issues island wide.”

Others said that they had seen multiple customers have their cards declined.

Rick Olson, owner of the Bermuda Bistro at the Beach on Front Street, meanwhile posted urging customers to bring cash as HSBC cards were not working.

However at around 6.30pm, social media users said the problem appeared to have been resolved.

A spokeswoman for the bank last night said it was aware that a card processing issue had impacted point of sale and ATM services during the afternoon.

She added: “The bank worked as quickly as possible to identify the cause and the card processing system is now returning to normal service.

“We apologise for any inconvenience this may have caused our valued customers and thank them for their patience during this period.”

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Published April 16, 2022 at 1:25 pm (Updated April 16, 2022 at 1:25 pm)

HSBC customers hit by bank card outage

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