John Pacheco's complaint dates back to September 2007, when he says he suffered kidney failure during a stay at King Edward VII Memorial Hospital.The 53-year-old, who has had both legs and seven fingers amputated due to poor circulation caused by his diabetes, said he hadn't previously suffered from kidney problems but must now have regular dialysis.His wife Fernanda, 47, said: “He was admitted here for two weeks for his diabetes, due to his blood sugar. They told us on the last minute ... you need to fly away because your husband might have a serious kidney problem. We went to Boston. Even in Boston, the doctors say if he went before, he might have treatment for it.“His kidneys had shut down. They done tests. They said it was too late but if they'd seen him two, three, or four days earlier, it could have been different.”Mr Pacheco, who was airlifted to Brigham and Women's Hospital in Boston, said: “When I got out there, they told me [there was] nothing they could do about it because it was too late.”The couple, who have two children and a grandchild, feel the kidney problem should have been spotted sooner while Mr Pacheco was at KEMH.Mrs Pacheco alleged her husband caught an “infection in his blood” in KEMH's intensive care unit and said doctors failed to properly communicate with her about his condition.“It's just the way they treat us or the way they talk to him,” she said. “He doesn't have legs or fingers. Of course, he is still my husband for the past 30 years. I am concerned. I want to know what's going on.”Mr Pacheco said he had no desire to get anyone at the hospital in trouble. His wife said she was dissatisfied with the care and would like to see a more caring attitude but had never made a formal complaint as she didn't know how to.A Bermuda Hospitals Board spokeswoman said: “Mr Pacheco's complaint goes back five years to 2007. His complaint is with the doctor's medical care.“In 2007, an individual's hospital care was under the responsibility of his or her family physician as the Hospitalist Programme had not been established. We would recommend he raises his concerns to his physician.“If he writes to BHB with his complaint we will also initiate a formal investigation based on his medical record. We would also add that BHB appointed a Bermudian endocrinologist last fiscal year to better support specialist, on-island medical care for diabetic patients.”It wasn't possible for this newspaper to determine who Mr Pacheco's physician was at the time of his kidney failure.