Covid-19: Closures and changes to operating hours
The new stay at home order has caused a slew of closures and changes in operating hours. This list will be continuously updated.
City of Hamilton:
Following Government’s announcement that Bermuda will move to the next phase of restrictions beginning April 20th, the City of Hamilton can advise of a resumption of services across several areas.
Refuse collection will move from a reduced level back to full capacity, operating on the normal schedule. This includes the collection of cooking greases from City restaurants.
Additionally, all City parks and public bathrooms will re-open and street sweeping will resume.
As has been the case for the past three weeks, the administration offices at City Hall and the City Works Depot on Laffan Street are closed to the public with staff working on a remote basis wherever possible. The two art galleries located in City Hall also remain closed.
The City’s website www.cityofhamilton.bm continues to be operational for online applications and payments and any additional press releases from the City will be posted online as well as to our social media platforms on Facebook, Instagram and Twitter.
Additionally, the City’s switchboard remains open for calls (292-1234).
In anticipation of high boat traffic once recreational boating is permitted tomorrow and heading into the Sail GP race weekend, the City would like to issue a reminder for the boating public to please place all boating garbage in a dumpster or trash receptacle and not next to the dumpster or on the sidewalk. Please do not leave trash on the wharf side at Albouy’s Point.
The City is available to provide support to City businesses (retail and dining) who need assistance or advice regarding curb-side pick-up, which will be permitted during this next phase.
Members of the public are reminded to not double-park or park illegally on City streets while collecting their orders. If businesses are experiencing challenges or have any inquiries about parking cones relating to curb-side pick-up, they may contact Assistant Superintendent (Traffic Management) Fred Richardson at firstname.lastname@example.org or 531-5252. For any questions regarding Al Fresco Dining (not yet permitted), please contact City Engineer Patrick Cooper at email@example.com or 300-4747.
Below is a list of department heads at the City should anyone need to urgently contact a City official:
· Operations: Duane Crockwell – firstname.lastname@example.org – 533-2441
· Engineering: Kirk Richards – email@example.com – 505-2677
· Sanitation: Anthony Darrell – firstname.lastname@example.org – 504-8261
· Parks: Steven DeSilva – email@example.com – 300-6446
· Port: Earl Francis – firstname.lastname@example.org – 505-0892
· Communications: Helen Zoellner – email@example.com – 534-3624
· Finance: Tanya Iris – firstname.lastname@example.org – 537-0608
· Marketing & Events - Jessica Astwood – email@example.com – 707-1364
· Human Resources – Lindell Foster – 333-4242
The City’s number one priority for its staff and the public is
The Bermuda Stock Exchange and its markets will remain open during the Covid-19 emergency. Its office will be open for BSX personnel only, and will be manned with a minimum of staff.
The BSX said all meetings will be conducted via electronic communications.
Listed issuers can continue to file all documents required to be filed with the Exchange per the requirements of Chapter 6 of the relevant Section of the BSX Listing Regulations their listing falls under.
However, during the Covid-19 emergency, where normally there is a requirement to file original versions of certain documents, the Exchange will accept filings made in electronic form submitted by e-mail or documents sent via facsimile from listed issuers, and this will be deemed to meet obligations under the BSX listing regulations.
The BSX said all documents that are required to be submitted with a signature should still be signed whenever possible, and all documents required to be submitted as certified copies will continue to be required to be submitted as such whenever possible.
The Exchange said that if a listed issuer is unable to submit a document in signed or certified form as required by regulations, it must give notice in writing prior to or at the time of the filing.
Listed issuers must keep a log of all documents filed with the Exchange during the period of the Covid-19 emergency that would normally have been filed in original, or signed or certified form. Once this emergency has passed, they will be required to deliver to the Exchange the original copies, signed and or certified as needed, of all documents that they had previously filed during the emergency in electronic or facsimile form along with a copy of their log of the documents they filed.
Listed issuers with any questions about filing documents should contact the Exchange via e-mail at firstname.lastname@example.org, email@example.com, firstname.lastname@example.org and email@example.com.
Total Health Chemist
Total Health Chemist will remain open as usual during the Stay At Home order. Their operating hours are: Monday to Friday: 8am to 6pm, Saturday: 10am to 4pm, Sunday: By appointment.
Pharmacists Eimear Burke and Rebecca White are available during operating hours on 261-3784 (DRUG) and after hours via email: firstname.lastname@example.org. Total Health Chemist is located in Butterfield Place, 67 Front Street, Hamilton.
Pensioners should have received their Government cheques by mail yesterday, the Department of Social Insurance said.
Those who received cheques can cash them in at their respective banks during their designated shopping days. Banking hours will be from 9am to 1pm.
A department spokeswoman said: “The department would like to take this opportunity to thank the Bermuda Post Office and the Accountant General’s Department for their collaborative efforts in ensuring that Bermuda's pensioners were paid on time.”
City of Hamilton:
Refuse collection will continue this week, but at a reduced level with no evening collection. All City parks and public bathrooms will be closed from 5.30pm today and there will be no street sweeping or collection of cooking greases during this time.
As has been the case for the past two weeks, the administration offices at City Hall and the City Works Depot on Laffan Street are closed to the public with staff working on a remote basis wherever possible. The two art galleries located in City Hall are also closed.
The City’s website www.cityofhamilton.bm continues to be operational for online applications and payments and any additional press releases from the City will be posted online as well as to our social media platforms on FaceBook, Instagram and Twitter.
Below is a list of department heads at the City should anyone need to urgently contact a City official:
•Operations: Duane Crockwell – email@example.com – 533-2441
•Engineering: Kirk Richards – firstname.lastname@example.org – 505-2677
•Sanitation: Anthony Darrell – email@example.com – 504-8261
•Parks: Steven DeSilva – firstname.lastname@example.org – 300-6446
•Port: Earl Francis – email@example.com – 505-0892
•Communications: Helen Zoellner – firstname.lastname@example.org – 534-3624
•Finance: Tanya Iris – email@example.com – 537-0608
•Marketing & Events - Jessica Astwood – firstname.lastname@example.org – 707-1364
•Human Resources – Lindell Foster – 333-4242
HSBC Bermuda has announced today that in light of the Government’s announcement to implement the Stay at Home order, effective Tuesday, April 13, through to end of day Friday, April 16, the Bank’s branch network will be operating as follows:
The HSBC Harbourview, St. Georges and Somerset branches will be operating with limited banking hours of 9am to 1pm;
Limited transaction services will be available and document repositories will remain open at the Harbourview and Compass Point premises.
The Church Street Branch will remain closed until further notice.
A further update will be provided on Friday, regarding the Bank’s operating hours commencing Monday, April 19.
HSBC Bermuda is also aligning with Bermuda Government guidance that staff must work remotely unless their role is deemed essential to maintaining permitted banking services and can only be undertaken on bank premises.
All customers are required to wear facial coverings or masks when on the Bank’s premises, in line with Government advice.
Customers are reminded that that pre-orders for cash withdrawals can be made by calling 299 5959 and the ATM network is available for their convenience.
Customers are also reminded to use digital channels as much as possible through online banking and/or our mobile banking app.
To enrol with online banking, please visit www.hsbc.bm/register or call our Contact Center on 299-5959.
Beginning tomorrow (April 13) and until further notice, Butterfield Banking Centres in Hamilton (Reid Street), Somerset, and St. George's will remain open but with further reduced banking hours of 9:00 a.m. – 1:00 p.m., Monday to Friday.
Everyone must continue to abide by all COVID-19 guidance when visiting Butterfield.
Butterfield urges its clients to utilise alternate banking channels, including any Butterfield ATM, Butterfield Online, or the Mobile Banking app wherever possible.
While our corporate offices remain closed, the bank continues to service clients remotely. For assistance with loan enquiries, clients should call (441) 298-4799. Corporate Banking and Private Banking clients should contact their Relationship Managers. For all other matters, contact the Butterfield Call Centre on (441) 295 -1111.
A spokeswoman said: “In light of the shelter-in-place order from the Bermuda Government, BF&M’s offices continue to be closed to walk-in customers until further notice. Physical dropbox collections will also be discontinued from 3pm on Monday, April 12, until further notice. BF&M remains open for business online and by phone during normal business hours.”
Belco and AirCare
Belco has urged customers to pay their bills remotely this week as stay at home orders come into effect.
A Belco spokesman said the company will close its head office on Serpentine Road for the duration of the order, which starts tomorrow, but several remote payment options will be available.
“Customers can sign-up for an account at www.belco.bm where they can view their account balance, or they can call 299-2800 between 8.30am and 5pm and a Customer Service Representative will be happy to provide their outstanding balance, the spokesman said.
“They can also send an e-mail to email@example.com to sign up for e-billing and bills will be e-mailed to them.
“Customers may also pay their Belco bill online at www.belco.bm using Mastercard, Visa or America Express, sign-up for on-demand debit and direct debit services or opt to pay through local online banking or via an ATM.”
The spokesman said scheduled power interruptions for maintenance work have been postponed and that meter readers will not visit customer homes because of the Covid-19 regulations.
He added: “If you do not have an AMI meter and you receive a bill that says ’***THIS IS AN ESTIMATED BILL***’ on the right-hand side of the bill, customers may take a photo of their meter and submit to firstname.lastname@example.org where the bill will be updated to reflect the actual reading.”
Wayne Caines, Belco president, said: “At Belco we are continuing to ensure business continuity and assist our customers during these unprecedented times.
“I would like to thank our dedicated staff who continue to keep our plant and operations running 24 hours a day and also our customers for their understanding and co-operation as we work to implement best practices to limit the spread of Covid-19.”
A spokesman for AirCare said it would continue to support and service customers in the essential services such as King Edward VII Memorial Hospital, stores and banks, while an emergency team will be on call if critical issues arise.
Brendan Stones, AirCare general manager, said: “AirCare is committed to maintaining our customers’ facilities whilst also ensuring the health and safety of our staff and customers.
“Our office at 25 Serpentine Road will be closed during the stay at home order and we are asking customers to use available online services through our website at www.aircare.bm, offering information, sales and service requests and also by making payments using online banking.”
Customers can also contact AirCare on 292-7342 or e-mail email@example.com.
Bermuda College has closed its physical campus. Students and employees will move to remote learning and operations until further notice. This includes the campus switchboard which will be automated. Persons are encouraged to visit the College website (www.college.bm) to access the College Employee Directory. Contact can be made either through email or through voicemail.
Clarien Bank said effective Tuesday, April 13, clients will only be able to visit the bank by appointment, which can be made by calling the client service centre on 296.6969.
Appointments will be available for seniors and at risk clients between 9am and 10am daily while all clients can make appointments between 10am and 1pm. Only seniors, at risk clients and pensioners can make appointments on Thursday between 9am and 1pm.
Clients in need of other urgent services should contact the client service centre. On a case by case basis, Clarien will arrange an appointment time for the urgent services outlined below:
1. Emergency cash withdrawal for deserving cases.
2. Wire and local bank to bank transfers for customers who do not have Clarien iBank access or have problems with tokens.
3. Any other emergency needs.
Customers are encouraged to use ATMs and online banking for all other services. Credit card payments and cheque deposits can be made in the no wait depository.
Rubis service stations
Surnames beginning A-F Mondays and Thursdays, G-Q Tuesdays and Fridays, R-Z Wednesdays and Saturdays. Sundays 55 and older, essential workers and disabled people.
Dowling’s Marine 7am-7pm Monday- Saturday, 7am-6pm Sunday
Causeway 8am-4pm Monday-Saturday, closed Sunday
Van Buren’s Marine (Flatts) 7am-7pm Monday-Sunday
Terceira’s North Shore 9am-6pm Monday-Friday 9am-4pm Sunday
St John’s Road 9am-6pm Monday-Frida. 9am-4pm Sunday
The Waterfront 8am-5pm Monday-Sunday
East Broadway 9am-6pm Monday-Friday 9am-4pm Sunday
Paget 7am-6pm Monday-Friday. 9am-6pm Sunday
Warwick South Shore 9am-6pm Monday-Friday 9am-4pm Sunday
Raynor’s Southampton 7am-7pm Monday-Friday closed Sunday
Robinson’s Marine 7am-7pm Monday-Sunday
Boaz Island 7am-6pm Monday- Saturday, 7am-6pm Sunday
Bermuda Motors Ltd.
All departments in the Bermuda Motors building are closed. Bermuda Motors departments in other buildings are open.
Announcements before April 11
WER Joell Tennis Stadium
Closed until April 17, and Government will advise when services resume.
Bermuda Hospitals Board
No visiting allowed for acute inpatient units at King Edward VII Memorial Hospital and the Mid-Atlantic Wellness Institute, other than in exceptional circumstances such as end of life or young children.
Maternity will continue to have a support person for mothers.
For other areas of the hospital:
· Dialysis services will continue as normal.
· Imaging Services is temporarily reducing its non-urgent outpatient service, prioritising emergency, urgent and inpatient needs.
· Emergency Department patients are reminded that companions are not allowed, unless a parent with a child, or carer/companion/relative with a vulnerable or combative adult.
* Outpatient and urgent/emergency surgeries will continue, but routine elective surgeries (also called same day admissions as these patients need a hospital bed after surgery) will cease, unless they are becoming urgent. This move is to ensure BHB has enough bed space should hospitalisation numbers due to Covid-19 rise.
* Imaging Services Department has rescheduled non-urgent outpatient service to focus on emergencies and inpatient needs.
* The Lamb Foggo Urgent Care Centre x-ray service will cease for two weeks; but the urgent care clinic service with a doctor and nurse will open usual hours (noon to 8pm weekdays and 9am to 9pm weekends).
* Outpatient clinics (for example, appointments with specialist physicians and psychiatrists) will convert to teleconsultations where possible. In-person consultations will be provided if needed.
* Outpatient services that require an in-person appointment may be scheduled if not urgent. Patients will be contacted directly if they need to be rescheduled, and staff will focus on inpatient and emergency/urgent needs.
* Lab services will continue as usual, by appointment only.
* Chemotherapy appointments will continue, although some oncology consultations may be managed remotely.
* There is no visitation for patients in acute care and long term care units across BHB. Moms may have one designated support person in Maternity, but all other visitation is by exception only. Exceptions include end of life and young children.
* Accessing Emergency Medical and Psychiatric Care During the Covid-19 Surge:
If you have tested positive for COVID-19, are on quarantine, or are experiencing COVID-19 symptoms, you should check the COVID-19 symptom checker at www.bermudahospitals.bm or www.gov.bm when first assessing your need for care.
Bermuda’s courts have had to cut back services in the wake of the latest surge of Covid-19 cases.
Under new policies released by the Supreme Court today, the swearing of affidavits, certification of copies and criminal records checks will be suspended until further notice.
Members of the public will not be allowed into the courts unless they are involved in proceedings or they are the guardians of juveniles who are.
The courts will consider requests or applications for adjournments because of health concerns, but such requests should be made as soon as possible.
The Supreme Court Registries will only be open for general filings between 8.30am and 1pm and searches of the Cause Book will not be allowed unless it is urgent.
Magistrates’ Court trials, sentencings and bail applications and warrant matters will continue to be heard in person, along with anyone who is appearing in court to answer charges.
Other matters will be held remotely unless the defendant is not represented by a lawyer or cannot attend remotely.
Unrepresented defendants who cannot appear in Magistrates’ Court because of quarantine or Covid-19 symptoms should immediately tell the courts so they may be given permission to appear remotely or have the matter adjourned.
The Magistrates’ Court cashier’s desk will only be open between 9.30am and 1pm, and the court will only receive filings during the same period.
Bermuda Aquarium, Museum and Zoo
It is now closed to the public. A spokeswoman said: “In adherence with Government’s policy that all museums be closed due to the current Covid-19 outbreak, the entire Bermuda Aquarium, Museum and Zoo (BAMZ) has closed to the public until further notice.
“The BAMZ staff will continue to look after all the animals and maintain the property during the closure. We will also continue to respond to wildlife emergencies on 293-2727 ext: #999.”
Government employees have been asked to work from home, if possible which will affect service levels in some customer facing departments:
Office location: 1 Longfield Rd, St. George’s / Dockyard
Service impacted: Building maintenance. Only emergency maintenance for individual units will be available until further notice.
For more information call 293-5172 / 234-1709
Bermuda Post Office
Office locations: BMPC, Mangrove Bay, General Post Office Letter Floor
Service impacted: mail pick up from airport, delays in delivery of mail/parcels to sub offices and mail delivery/parcel pick up for Sandys Parish residents
Revised service delivery: Resuming on April 8
For more information:
Phone number: 297-7893
Ministry of Health
Operating hours have changed to 9am – 8pm.
For more information:
Phone number: 444-2498
Ministry of Health Headquarters
There is limited walk-in service.
For more information:
Phone number: 278-4900
Health Insurance Department
The office is closed to the public. No in-person services and there may be delayed response times. Payments can be made online or by phone. Cash payments cannot be accepted at this time.
For more information, call 295-9210 or email HIP@gov.bm
Nurse Case Management
There may be an extended response time for assessments.
Child Health (Hamilton Health Center, 67 Victoria Street, Hamilton)
Limited home visits for child health clients, however telephone consultations will continue. The turnaround times for routine requests have increased, for example requests for standard immunization records, may be delayed.
For more information, call 278-6460 or email firstname.lastname@example.org
Office location: Ground Floor, Government Administration Building
Service impacted: Reception area cashiers.
Revised service delivery: April 19
1. Benefits will be paid on the normal payment date April 15 and all new applications received prior to February 28 will also be paid on April 15.
2. All social insurance contribution payments can be made via HSBC, Butterfield and Clarien Banks online bill pay platform
3. A drop box will be available in the Government Administration Building foyer.
For more information:
For billing enquiries email: SIContributions@gov.bm
For benefit enquiries email: SIBenefits@gov.bm or phone 297-7703
For Compliance matters email: SICompliance@gov.bm or phone 297-7718
Website link for more information: https://www.gov.bm/department/social-insurance
Bermuda National Libraries:
Bermuda Housing Corporation located at Seven Arches Building
Ministry of Home Affairs
Department of Land Titles and Registration
• The LTRO will remain open for business albeit with a smaller skeleton staff within the office
• Documents may only be delivered to the LTRO by appointment until further notice
• The main number to call is 294-9266
• All search rooms remain fully open, but searches will be by appointment only until further notice, send email to email@example.com
• All voluntary registration applications directly from members of the public have been suspended until further notice
• All face to face meetings (both with members of the public and all stakeholders including attorneys) have been suspended until further notice
• Closed. Call Consumer Affairs at 297-7627, for Rent Control call 297-7700
Delays expected in processing refunds for cancelled events. There will be no processing of special permits
For more information, email firstname.lastname@example.org or call 236-5902
Department of Planning
• Department is closed to walk-in queries, but all services are being maintained. For assistance phone: 297-7756
• Building and Electrical inspection requests should continue to log on using the code-a-phone: 297-7828
• Officers can be contacted via email and via virtual meetings.
• For general enquiries via email, persons should email email@example.com
• For more information log on to the Website: www.planning.gov.bm
• The Department’s system: https://planningenergov.gov.bm/EnerGov_Prod/selfservice/BermudaProd#/home
• For inquiries on how to use our online system, please contact our Information Systems Officer, Ms. Mandy Shailer firstname.lastname@example.org
Port Royal & Ocean View Golf Courses
Smaller group sizes, golf cart restrictions, usual supplies not provided (water, rakes, etc.), remote check in (by phone is encouraged)
For more information call 234-0974 / 295-9092
Certificates: Customers urgently requiring birth, domestic partnership, marriage, and/or death certificates may email their request using the following email addresses:
The Registry General will facilitate scheduled Civil Ceremonies. Couples and no more than eight guests must strictly adhere to Covid-19 regulations. Queries can be sent to: email@example.com
Charities wishing to submit annual reports may do so by sending statutory documents and proof of payment to firstname.lastname@example.org.
Persons interested in making an application for a Temporary Fundraising Licence may submit their request on the required form to email@example.com.
Applications for Privately Funded Charity exemptions may be submitted on the required form to firstname.lastname@example.org. The Charity Register can be viewed on the Official Gazette.
Intellectual Property Registration
Intellectual Property Agents and customers wishing to submit registration applications or submit any other documents for Intellectual Property matters may do so by sending an email to: email@example.com. Customers urgently requiring IP certificates or notices may submit their request by email and arrange an appointment for curbside collection.
.BM Domain Name Registration
Customers needing to register a .BM domain name must first conduct a search on www.bermudanic.bm to ensure that the domain name of interest is available.
Existing customers can email firstname.lastname@example.org or call 297-7708 for assistance.
Marriage Officers, Trade Unions, Architects, Engineers, and/or Surveyors may email their re-registration via email@example.com or https://www.gov.bm/department/registry-general.
Annual Ticket Holders and the general public may email firstname.lastname@example.org to schedule an appointment.
Electronic funds transfer information
Funds may be remitted to the Registry General via Electronic Funds Transfer (direct deposit), from the following local banks: Butterfield, HSBC
For matters that are time-sensitive and/or of high importance, please contact:
Registrar General: Aubrey Pennyman email@example.com 297-7662
Assistant Registrar General: Denise N. Carey firstname.lastname@example.org 297-7705
Manager - Vital & General Registration: Melody Parris email@example.com 297-7976
Legal & Compliance Officer/Charities: Marvin Hanna firstname.lastname@example.org 297-7639
Trademark Examiner (Supervisor): Sheryll Kelly email@example.com 297-7544
Domain Name Officer: Chequila Chase firstname.lastname@example.org 297-7826
Works & Engineering
Post Office Building, 56 Church Street, 3rd floor (office currently closed)
Motor vehicle fleet: There will be maintenance service delays, no disbursement of cars from pool and Quarry gas station is closed (Marsh Folly will remain in service).
For more information: 293-2210
Works & Engineering (Quarry): Stores are closed. For more information, call 293-2210
The Bermuda Entertainment Union
Closed. Call 338-8029 for further information.
It will close to the public “until Government deems it safe to reopen”.
A spokesman said: “Our top priority is the health and safety of BUEI's community – our guests, members, supporters, and team members, and we look forward to welcoming you back in the near future.
“Please check www.buei.bm or our social media for updates.”