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Covid-19: Openings and changes to operating hours

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Now that the stay at home order has been relaxed, companies and services are gradually re-opening or extending their in-person operating hours. This list will be continuously updated. If you wish to advise the public of a change in operating hours, please email news@royalgazette.com

May 14

The Bank of Butterfield’s retail branches in Hamilton (Reid Street), Somerset and St George's will return to regular operating hours of 9am to 4pm from Monday to Friday effective Monday, May 17.

Butterfield’s corporate offices remain closed and the bank will service clients remotely and by appointment only.

For assistance with loan enquiries, clients should call 298-4799. Corporate Banking and Private Banking clients should contact their Relationship Managers. For all other matters, contact the Butterfield Call Centre on 295-1111.

May 10

Effective May 10, Bermuda Electric Light Company’s customer experience office at 27 Serpentine Road will be open from Monday to Friday from 8.30am to 3.30pm for bill payments. Customers must wear face masks and will be temperature scanned. Only four people will be allowed in the lobby at one time. The Seniors Booth will also be open during the same hours and with the same safety protocols in place.

Belco’s satellite payment centres will be open for payments beginning May 10 including the Somerset MarketPlace and both Washington Mall, Gibbons Company and King’s Square Money Shops from 9am to 5pm.

Customers can also sign up for an account at www.belco.bm where they can view their account balance, or they can call 299-2800 between 8.30am and 5pm and speak to a customer service representative. Customers can also call 299-6170 for credit card payments during office hours.

Customers can send an email to info@belco.bm to sign up for e-billing and bills will be e-mailed to them. Customers may also pay their Belco bill online at www.belco.bm using Mastercard, Visa or America Express, sign-up for on-demand debit and direct debit services or opt to pay through local online banking or via an ATM.

Meter readers will continue to read meters island-wide. However, out of an abundance of caution and safety, meter readers will not be entering customer homes to read meters. Affected customers are asked to take photos of their meter and submit to info@belco.bm

Customers should also review their bills carefully and only submit a photo if the bill says ***THIS IS AN ESTIMATED BILL*** on the right-hand side of the bill, otherwise the bill is based on an actual reading.

May 9

CG Insurance will reopen its Reid Street office to customers as of Monday, May 10 from 10am to 4pm. CG Insurance encourages its clients to contact the company though its online insurance portal or by phone at 296-3700, during regular business hours from 8.30am to 5pm. Please note CG Pensions client services will continue to service clients remotely via email: pensions_members_bm@cgcoralisle.com or by phone: 296-7526.

May 7:

Bermuda Hospitals Board

Bermuda Hospitals Board will once more allow limited visitation from Sunday, May 9 for acute care and long term care patients.

Two visitors will be allowed at any one time for acute care patients in the ACW between noon and 8pm, one visitor at any time can see acute care patients in the general wing between noon and 8pm and long term care patients can receive one visitor for two hours each day.

Due to the need to maintain physical distancing within the Emergency Department and Lamb Foggo Urgent Care Centre, requirements for people attending the Emergency Department are unchanged, and patients should attend alone. Companions will only be allowed when the patient is vulnerable, under 18 (legal minor), or if the patient is combative, or near end of life. Should a patient pass away, the ED will allow an additional person to support the companion. In such circumstances, ED will only permit up to three companions in the ED family room.

The following requirements must be followed when visiting any BHB services:

• Visitors must be masked at all times, including in patient rooms

• Visitors must maintain physical distancing at all times, including in patient rooms

• People who have symptoms of COVID-19 or any other infection will not be allowed to visit

• If someone has travelled, they should only visit after they have a negative day 14 test.

• For infection control purposes, visitors will not be allowed to use patient bathrooms and will need to use public restrooms on each floor.

• Overnight stays are not allowed at this time, other than in exceptional circumstances.

For patients on isolation due to a known infection of any kind, or in the first 24 hours of admission while waiting for results of the required COVID-19 test, two designated support people pre-identified by the patient will be able to visit for up to two hours per day.

Intensive Care Unit: Designated support people allowed to visit for two hours between 10am and 2pm, or 4pmand 8pm. Visitors must be on the ICU visitors' list.

Maternity:

• One designated support person may stay up to 8 hours after the birth

• If the mother is not discharged within 24 hours, the one designated support person will be allowed to visit up to 4 hours a day between 10am and 6pm.

• Doulas will be allowed for the birth with a support person

Acute Inpatient Care for Mid-Atlantic Wellness Institute services (adult, child and adolescent services):

• Pre-identified support people can visit for 30 minutes each day between 12 noon and 6pm

• Support people should check in at the front desk

• One person can visit at any one time and visitation will be in a public space, such as a family conference room.

Long Term Care (KEMH and MWI), including Group Homes:

• One designated support person can visit for two hours each day between 12 noon and 6pm. No isolated patients can have visitors.

HSBC’s Harbourview, St George’s and Somerset branches will be open from Monday to Friday from 9am to 4.30pm.

The Bank’s customers will continue to receive a modified service offering comprising of safe custody, collections and teller services. Teller services will be available until 4pm and appointments are required to be booked in advance.

The Church Street Branch will remain closed until further notice. HSBC Bermuda is also aligning with Bermuda Government guidance that staff work remotely where possible.

All customers are required to wear facial coverings or masks when on the Bank’s premises, in line with Government advice.

Our customers are reminded that that pre-orders for cash withdrawals can be made by calling 299-5959 and the ATM network is available for their convenience.

Customers are also reminded to use digital channels as much as possible through online banking or HSBC’s mobile banking app. Customers not yet enrolled with online banking should visit www.hsbc.bm/register or call 299-5959.

Clarien Bank will be open from 9am to 4pm for personal banking and digital support services.

Teller services will be open from 9am to 1pm and seniors and at risk clients are invited to attend the bank between 9am and 10am

In-person private banking services are now available again.

For additional assistance, clients should contact the Client Service Centre on 296-6969 or email servicecenter@clarienbank.com. The Client Service Centre is available Monday to Friday from 9am to 5pm.

BF&M is open for walk-in customers on Monday, May 10, from 8am until 5pm, with strict safety protocols in place. BF&M continues to encourage customers to reach representatives online at bfm.bm or by phone at 295 5566.

Corporation of Hamilton: City Hall will open on Monday, May 10 from 9am until 3pm.

However, the administration offices at the City Works Depot on Laffan Street are closed to the public with staff working on a remote basis wherever possible.

All City parks and public bathrooms are open.

April 26:

Court services are to be reduced in the wake of the increase in Covid-19 cases.

Magistrates’ Court and the Supreme Court will continue to operate, but with limited access to the Dame Lois Browne-Evans Building in Hamilton.

But Alexandra Wheatley, the Supreme Court Registrar, said the Supreme Court Registries, based at the DLBE and the Government Administration Building, will be closed until May 3.

Only new applications considered urgent and responses to active urgent applications in the Probate Division can be e-mailed to the Supreme Court.

Anyone involved in a case considered urgent or time sensitive should contact the court by e-mail as soon as possible to explain the circumstances.

Follow up e-mails should not be sent unless also considered urgent.

Pleadings will not be accepted by e-mail unless the parties involved have been told to do so by the Judicial Department.

E-mailed messages or applications without Judicial Department approval are likely to be ignored.

Magistrates’ Court will be closed for filings until May 3 and urgent applications should be e-mailed to the court with an explanation of the need for speed.

The cashiers desk will reopen, but payments should still be made over the phone or by online banking if possible.

The number of people allowed inside the court building to make payments is limited to a maximum of ten at a time.

Masks must be worn, hands must be sanitised and people should bring their own pens to sign documents.

People must also maintain a six feet distance from each other and should have their case number ready to minimise payment processing time.

Anyone who does not stick to the rules or has signs of illness will not be allowed entry.

Ms Wheatley said: “We will continue to review and monitor the above to determine whether they should be extended and/or expanded.”

The Supreme Court can be contacted at supremecourt@gov.bm.

Urgent Magistrates’ Court communications should be sent to:

Civil Court – civil@gov.bm

Criminal Court – records@gov.bm

Family Court – childsupport@gov.bm

Bailiffs – ctterry@gov.bm

April 13:

The BSX

The Bermuda Stock Exchange and its markets are open. Its office will be open for BSX personnel only, and will be manned with a minimum of staff.

All meetings will be conducted via electronic communications.

Listed issuers can continue to file all documents required to be filed with the Exchange per the requirements of Chapter 6 of the relevant Section of the BSX Listing Regulations their listing falls under.

However, during the Covid-19 emergency, where normally there is a requirement to file original versions of certain documents, the Exchange will accept filings made in electronic form submitted by e-mail or documents sent via facsimile from listed issuers, and this will be deemed to meet obligations under the BSX listing regulations.

The BSX said all documents that are required to be submitted with a signature should still be signed whenever possible, and all documents required to be submitted as certified copies will continue to be required to be submitted as such whenever possible.

The Exchange said that if a listed issuer is unable to submit a document in signed or certified form as required by regulations, it must give notice in writing prior to or at the time of the filing.

Listed issuers must keep a log of all documents filed with the Exchange during the period of the Covid-19 emergency that would normally have been filed in original, or signed or certified form. Once this emergency has passed, they will be required to deliver to the Exchange the original copies, signed and or certified as needed, of all documents that they had previously filed during the emergency in electronic or facsimile form along with a copy of their log of the documents they filed.

Listed issuers with any questions about filing documents should contact the Exchange via e-mail at listings@bsx.com, jmckirdy@bsx.com, jbest@bsx.com and nvieira@bsx.com.

Total Health Chemist

Total Health Chemist will remain open as usual during the Stay At Home order. Their operating hours are: Monday to Friday: 8am to 6pm, Saturday: 10am to 4pm, Sunday: By appointment.

Pharmacists Eimear Burke and Rebecca White are available during operating hours on 261-3784 (DRUG) and after hours via email: totalhealthbermuda@gmail.com. Total Health Chemist is located in Butterfield Place, 67 Front Street, Hamilton.

HSBC:

HSBC Bermuda has announced today that in light of the Government’s announcement to implement the Stay at Home order, effective Tuesday, April 13, through to end of day Friday, April 16, the Bank’s branch network will be operating as follows:

The HSBC Harbourview, St. Georges and Somerset branches will be operating with limited banking hours of 9am to 1pm;

Limited transaction services will be available and document repositories will remain open at the Harbourview and Compass Point premises.

The Church Street Branch will remain closed until further notice.

A further update will be provided on Friday, regarding the Bank’s operating hours commencing Monday, April 19.

HSBC Bermuda is also aligning with Bermuda Government guidance that staff must work remotely unless their role is deemed essential to maintaining permitted banking services and can only be undertaken on bank premises.

All customers are required to wear facial coverings or masks when on the Bank’s premises, in line with Government advice.

Customers are reminded that that pre-orders for cash withdrawals can be made by calling 299 5959 and the ATM network is available for their convenience.

Customers are also reminded to use digital channels as much as possible through online banking and/or our mobile banking app.

To enrol with online banking, please visit www.hsbc.bm/register or call our Contact Center on 299-5959.

Bermuda College

Bermuda College has closed its physical campus. Students and employees will move to remote learning and operations until further notice. This includes the campus switchboard which will be automated. Persons are encouraged to visit the College website (www.college.bm) to access the College Employee Directory. Contact can be made either through email or through voicemail.

April 11

Bermuda Motors Ltd.

All departments in the Bermuda Motors building are closed. Bermuda Motors departments in other buildings are open.

Announcements before April 11

WER Joell Tennis Stadium

Closed until April 17, and Government will advise when services resume.

The Courts

Bermuda’s courts have had to cut back services in the wake of the latest surge of Covid-19 cases.

Under new policies released by the Supreme Court today, the swearing of affidavits, certification of copies and criminal records checks will be suspended until further notice.

Members of the public will not be allowed into the courts unless they are involved in proceedings or they are the guardians of juveniles who are.

The courts will consider requests or applications for adjournments because of health concerns, but such requests should be made as soon as possible.

The Supreme Court Registries will only be open for general filings between 8.30am and 1pm and searches of the Cause Book will not be allowed unless it is urgent.

Magistrates’ Court trials, sentencings and bail applications and warrant matters will continue to be heard in person, along with anyone who is appearing in court to answer charges.

Other matters will be held remotely unless the defendant is not represented by a lawyer or cannot attend remotely.

Unrepresented defendants who cannot appear in Magistrates’ Court because of quarantine or Covid-19 symptoms should immediately tell the courts so they may be given permission to appear remotely or have the matter adjourned.

The Magistrates’ Court cashier’s desk will only be open between 9.30am and 1pm, and the court will only receive filings during the same period.

Bermuda Aquarium, Museum and Zoo

It is now closed to the public. A spokeswoman said: “In adherence with Government’s policy that all museums be closed due to the current Covid-19 outbreak, the entire Bermuda Aquarium, Museum and Zoo (BAMZ) has closed to the public until further notice.

“The BAMZ staff will continue to look after all the animals and maintain the property during the closure. We will also continue to respond to wildlife emergencies on 293-2727 ext: #999.”

Bermuda Government

Government employees have been asked to work from home, if possible which will affect service levels in some customer facing departments:

BLDC/Wedco

Office location: 1 Longfield Rd, St. George’s / Dockyard

Service impacted: Building maintenance. Only emergency maintenance for individual units will be available until further notice.

For more information call 293-5172 / 234-1709

Bermuda Post Office

Office locations: BMPC, Mangrove Bay, General Post Office Letter Floor

Service impacted: mail pick up from airport, delays in delivery of mail/parcels to sub offices and mail delivery/parcel pick up for Sandys Parish residents

Revised service delivery: Resuming on April 8

For more information:

Email: postoffice@gov.bm

Phone number: 297-7893

Website: www.bermudapost.bm

Ministry of Health

Call centre:

Operating hours have changed to 9am – 8pm.

For more information:

Phone number: 444-2498

E-mail: coronavirus@gov.bm

Ministry of Health Headquarters

There is limited walk-in service.

For more information:

Phone number: 278-4900

Email: moh@gov.bm

Health Insurance Department

The office is closed to the public. No in-person services and there may be delayed response times. Payments can be made online or by phone. Cash payments cannot be accepted at this time.

For more information, call 295-9210 or email HIP@gov.bm

Nurse Case Management

There may be an extended response time for assessments.

Child Health (Hamilton Health Center, 67 Victoria Street, Hamilton)

Limited home visits for child health clients, however telephone consultations will continue. The turnaround times for routine requests have increased, for example requests for standard immunization records, may be delayed.

For more information, call 278-6460 or email childhealth@gov.bm

Social Insurance

Office location: Ground Floor, Government Administration Building

Service impacted: Reception area cashiers.

Revised service delivery: April 19

1. Benefits will be paid on the normal payment date April 15 and all new applications received prior to February 28 will also be paid on April 15.

2. All social insurance contribution payments can be made via HSBC, Butterfield and Clarien Banks online bill pay platform

3. A drop box will be available in the Government Administration Building foyer.

For more information:

Email: socialinsurance@gov.bm

For billing enquiries email: SIContributions@gov.bm

For benefit enquiries email: SIBenefits@gov.bm or phone 297-7703

For Compliance matters email: SICompliance@gov.bm or phone 297-7718

Website link for more information: https://www.gov.bm/department/social-insurance

Bermuda National Libraries:

Closed.

Bermuda Archives

Closed.

Bermuda Housing Corporation located at Seven Arches Building

Closed

Ministry of Home Affairs

Department of Land Titles and Registration

• The LTRO will remain open for business albeit with a smaller skeleton staff within the office

• Documents may only be delivered to the LTRO by appointment until further notice

• The main number to call is 294-9266

• All search rooms remain fully open, but searches will be by appointment only until further notice, send email to landtitleregistryoffice@gov.bm

• All voluntary registration applications directly from members of the public have been suspended until further notice

• All face to face meetings (both with members of the public and all stakeholders including attorneys) have been suspended until further notice

Consumer Affairs

• Closed. Call Consumer Affairs at 297-7627, for Rent Control call 297-7700

Parks

Delays expected in processing refunds for cancelled events. There will be no processing of special permits

For more information, email caburt@gov.bm or call 236-5902

Department of Planning

• Department is closed to walk-in queries, but all services are being maintained. For assistance phone: 297-7756

• Building and Electrical inspection requests should continue to log on using the code-a-phone: 297-7828

• Officers can be contacted via email and via virtual meetings.

• For general enquiries via email, persons should email planningfrontdesk@gov.bm

• For more information log on to the Website: www.planning.gov.bm

• The Department’s system: https://planningenergov.gov.bm/EnerGov_Prod/selfservice/BermudaProd#/home

• For inquiries on how to use our online system, please contact our Information Systems Officer, Ms. Mandy Shailer csshelp@gov.bm

Port Royal & Ocean View Golf Courses

Smaller group sizes, golf cart restrictions, usual supplies not provided (water, rakes, etc.), remote check in (by phone is encouraged)

For more information call 234-0974 / 295-9092

Registry General

Certificates: Customers urgently requiring birth, domestic partnership, marriage, and/or death certificates may email their request using the following email addresses:

rgbirths@gov.bm

rgdomesticpartnerships@gov.bm

rgmarriages@gov.bm

rgdeaths@gov.bm

Marriages

The Registry General will facilitate scheduled Civil Ceremonies. Couples and no more than eight guests must strictly adhere to Covid-19 regulations. Queries can be sent to: rgmarriages@gov.bm

Charities

Charities wishing to submit annual reports may do so by sending statutory documents and proof of payment to charityinfo@gov.bm.

Persons interested in making an application for a Temporary Fundraising Licence may submit their request on the required form to charityinfo@gov.bm.

Applications for Privately Funded Charity exemptions may be submitted on the required form to charitabletrustinfo@gov.bm. The Charity Register can be viewed on the Official Gazette.

Intellectual Property Registration

Intellectual Property Agents and customers wishing to submit registration applications or submit any other documents for Intellectual Property matters may do so by sending an email to: rgintellectualproperty@gov.bm. Customers urgently requiring IP certificates or notices may submit their request by email and arrange an appointment for curbside collection.

.BM Domain Name Registration

Customers needing to register a .BM domain name must first conduct a search on www.bermudanic.bm to ensure that the domain name of interest is available.

Existing customers can email dnsmanager@gov.bm or call 297-7708 for assistance.

Professional registration

Marriage Officers, Trade Unions, Architects, Engineers, and/or Surveyors may email their re-registration via rgprofessionalregistration@gov.bm or https://www.gov.bm/department/registry-general.

Searches

Annual Ticket Holders and the general public may email rgprofessionalregistration@gov.bm to schedule an appointment.

Electronic funds transfer information

Funds may be remitted to the Registry General via Electronic Funds Transfer (direct deposit), from the following local banks: Butterfield, HSBC

Contacts

For matters that are time-sensitive and/or of high importance, please contact:

Registrar General: Aubrey Pennyman apennyman@gov.bm 297-7662

Assistant Registrar General: Denise N. Carey dncarey@gov.bm 297-7705

Manager - Vital & General Registration: Melody Parris mparris@gov.bm 297-7976

Legal & Compliance Officer/Charities: Marvin Hanna mhanna@gov.bm 297-7639

Trademark Examiner (Supervisor): Sheryll Kelly skelly@gov.bm 297-7544

Domain Name Officer: Chequila Chase ctchase@gov.bm 297-7826

Works & Engineering

Post Office Building, 56 Church Street, 3rd floor (office currently closed)

Motor vehicle fleet: There will be maintenance service delays, no disbursement of cars from pool and Quarry gas station is closed (Marsh Folly will remain in service).

For more information: 293-2210

Works & Engineering (Quarry): Stores are closed. For more information, call 293-2210

The Bermuda Entertainment Union

Closed. Call 338-8029 for further information.

BUEI

It will close to the public “until Government deems it safe to reopen”.

A spokesman said: “Our top priority is the health and safety of BUEI's community – our guests, members, supporters, and team members, and we look forward to welcoming you back in the near future.

“Please check www.buei.bm or our social media for updates.”

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Published April 19, 2021 at 5:33 pm (Updated May 14, 2021 at 4:02 pm)

Covid-19: Openings and changes to operating hours

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