Bill due on arrival
July, 25, 2011
Dear Sir,
I sent this letter to customer service at BTC and copied Consumer Affairs but felt that I also should send this to the Letters to the Editor page to hopefully gain a wider audience.
I am rather disgusted that I received my July BTC bill (statement date July 1), today, July 25. With the Cup Match weekend that gives me three days — until July 27 — to pay this bill. Given that BTC advise that two working days be allowed for processing the payments that means that I must pay this bill today, the day I received it, or be subjected to automatic late charges.
There seems to be a trend among service providers to send out bills weeks later than the statement date, and I hope it is not with the hidden intention of reaping a huge volume of late charges when the customer has only a few days to organise payment.
I have paid my bill today but how many thousands of other BTC customers will fall into this trap this month?
GEOFF PARKER JR
Warwick

Need to
Know

2. Please respect the use of this community forum and its users.
3. Any poster that insults, threatens or verbally abuses another member, uses defamatory language, or deliberately disrupts discussions will be banned.
4. Users who violate the Terms of Service or any commenting rules will be banned.
5. Please stay on topic. "Trolling" to incite emotional responses and disrupt conversations will be deleted.
6. To understand further what is and isn't allowed and the actions we may take, please read our Terms of Service