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Pay attention to customers

August 4, 2011

Dear Sir,

I would like to voice my opinion concerning the differences between HSBC and Butterfield Banks. For the past 12 years or so I have been a customer of Butterfield Bank. I am generally a very loyal customer and so I stuck with them for all this time. Even though I was doing all of my banking with them I was never really treated like I feel I should have been. For example, several years ago I applied for a very simple bike loan. For an auxiliary cycle no less. Not even a motorcycle. Butterfield turned me down. The then Bank of Bermuda granted me the very same loan even though I was not a customer of theirs and did not hold an account with them at the time.

That was dealt with accordingly and paid in full with never a single late payment. Just to prove a point, I saved up a considerable amount over the years and once I had a decent balance in my account I applied for a loan through Butterfield for a motorcycle. They obviously saw that I had ample funds to pay for the motorcycle outright and so they granted me the loan. Correct me if I'm wrong, but wasn't the concept of “loans” devised to provide the people that need to be loaned the money in order to purchase something? As opposed to loaning the money to people that can already afford it anyway?

Maybe it's just me? But why would someone need to borrow money to buy something when they already have the money to pay for it? And this is just one example of how badly I was treated during my long and dedicated tenure as a customer of Butterfield Bank. Needless to say, I have recently opened an account with HSBC and already (within six months) I have been treated so much better and with so much more respect than I ever was at Butterfield. Suffice it to say, it won't be very long now before I pull out of Butterfield altogether and do all of my future banking with HSBC. You should have paid more attention to your loyal customers when you had the chance BNTB.



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Published August 06, 2011 at 8:00 am (Updated August 06, 2011 at 8:22 am)

Pay attention to customers

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