October 12, 2011Dear Sir,I cannot wait to get rid of my mortgage at HSBC and be done with them all together.If I could transfer it to another bank without penalty I would have done it a long time ago. Customer service is at an all time low and trying to reach someone who I can understand is practically impossible. Or wait a minute. I’m the customer. Shouldn’t I be able to speak to someone who understands me? I have recently experienced the proverbial straw that has broken the camel's back. I used the ATM at Harrington Sound grocery store on Friday, September 30 and spent all of the following week hunting for the card, convinced I had carried it back to my car.One week later, on Friday, October 7, I took a long shot and called the bank to see if by chance it had been left in the machine and if the bank had it in their possession. Lo and behold it was there! I asked why they didn’t contact me to tell me they had it and was told that the bank does not call customers to inform them of such! I’m wondering how much money they've gotten from unknowing customers who have applied for a new card when their misplaced one is sitting in a drawer because some employee can’t make customer service a priority. I’m sure, with the manner in which their machines return cards, that this happens several times a day.Meanwhile, perhaps a Bermudian seeking employment can apply to HSBC for that position to make the calls. I'm disgusted.SHAWNETTE SOMNERWarwick