February 28, 2013Dear SirI have been coming to Bermuda for over a decade and my latest visit this week for the STEP conference, held at the Princess Hamilton has been the best in years. I noticed the changes at the airport Sunday evening as I was greeted by friendly staff at passport control and customs welcoming me back. It was the quickest and most pleasant experience ever. Since then the service I have received from the hotel and at restaurants across Hamilton couldn’t have been friendlier and more helpful. I look forward to coming back this summer.PHIL GENTJupiter Asset Management, London