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HSBC device hardly assists

July 26, 2013

Dear Sir,

This letter is directed at HSBC. OMG, how can an organisation the size of HSBC create such an absurd security device supposedly designed to ‘assist’ its customers by providing heightened protection from fraudulent activity. Allow me to list the issues:

- The size and shape (corners) of the device

- Poorly designed keyboard difficult to press the keys/numbers

- Times out while trying to input your pin forget about anyone with a disability using the device

- Requirement to obtain a second security code for transfers to non-HSBC accounts

Congratulations!

Baffled

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Published July 27, 2013 at 9:00 am (Updated July 26, 2013 at 7:25 pm)

HSBC device hardly assists

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