Dear Sir,

Please allow me a little space to express a frustration. Today (January 22, 2021), my mother went to the hospital to get some blood work done. She had an appointment for 11.30am as we were informed that we needed to have one.

We arrived at the hospital at 11.20am. At 12.20pm, we left the hospital without my mother getting her blood work done.

What exactly was the point of having a prearranged appointment?

After an hour of waiting and still not being seen, I think is pretty darn disgusting especially since she had an appointment that we were told she must have.

Do these people have any regard or respect for people's time? I think it is absolutely disgraceful that a system is allowed to abuse an 81-year-old senior citizen in this way.

I think it is a crying shame that people are allowed to take advantage of others in this manner with no repercussions. Just a thought.

MICHAEL HARVEY

St George’s