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Feeling stiffed by airline over extra luggage

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Not a good look: the light blue suitcase in the overhead is a good deal larger than the item the letter writer was forced to check in

Dear Sir,

I am hoping you will publish my letter as a heads-up/warning to other travellers using Air Canada.

I returned home yesterday (September 30, 2022) on the Air Canada flight, considerably upset, by my treatment at Toronto Pearson International Airport. I had checked in and was waiting in the line to go through to the departure area when I was approached by an Air Canada representative, who told me my hand baggage was too big and would have to be checked.

When I tried to explain that I had travelled with this bag for many years with no problem, he suggested that if I did not check it, I would be taken off the flight. With no choice, I was forced to check it. I had already checked three bags and paid the excess of $300-plus, which I had expected, as I am a porcelain doll maker who enters international competition and therefore cannot travel light.

I duly checked in the bag at a cost of an additional $400. Horrendous. You can imagine, then, my anger on boarding the plane to see hand baggage larger than mine in the overhead bins.

I have included photos to prove my point, which I hope you will have room to include. I am a 74-year-old woman on a fixed income and use a walking stick to help with mobility. The blue case is the one I refer to.

The letter writer's "carry-on" luggage, in foreground, which was forced to be checked in at an additional cost of $400

The red ones are mine to indicate the size of my hand luggage.



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Published October 08, 2022 at 7:35 am (Updated October 08, 2022 at 7:35 am)

Feeling stiffed by airline over extra luggage

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