Butterfield Bank has launched its new-look online banking platform.Yesterday, the bank said it had a received a higher than normal volume of calls as customers became acquainted with the new system. Coincidentally, the bank’s phones went down yesterday morning.Sean Lee, executive vice-president, retail banking, said Butterfield Online, which replaces Butterfield Direct as the bank’s internet banking platform in Bermuda, had gone live on Sunday afternoon slightly ahead of schedule.“Generally, reaction among customers has been favourable, with most customers able to successfully login and perform transactions; their transaction data, templates and accounts having been transitioned successfully to the new system,” Mr Lee said.“Of course, as it is a new system, there is a learning curve for users, so we are getting a higher-than-usual volume of calls. That is to be expected with this kind of change.“But we have extra customer service associates standing by in our local call centre to lend assistance, and generally we’re able to resolve any questions or issues while the customer is on the phone.”Mr Lee added: “Earlier today, the bank experienced some telephony issues, which resulted in some dropped calls and longer-than-expected wait times.“These were unrelated to our systems conversion and, as of 2.15pm today, we had rectified the phone issues. We apologise to our customers for the inconvenience they may have experienced whilst attempting to reach our call centre.”