The Fairmont Southampton has announced the promotion of three Bermudians to positions of increased responsibility within the resort.Vanessa Bartley will assume the role of chief de concierge with the hotel. Ms Bartley a graduate of Clark University in Atlanta with a Bachelor of Arts Degree in Mass Communications, started with the Fairmont Southampton in 2007 as a concierge. In 2010, she was promoted to guest services manager.In her new role Ms Bartley will be responsible for leading the concierge and Royal Service teams in providing excellent service to guests through providing informed and helpful information on the island its landmarks, attractions, events and restaurantsErica Butler Sousa is the new convention services manager with the resort. Ms Butler-Sousa first joined The Fairmont Southampton in 2010 as operations manager, Discover Bermuda. In her new role Erica Butler-Sousa will play a key role in organising conferences and weddings at The Fairmont Southampton.Maria Peterkin will be assuming the role of operations manager, Discover Bermuda. Possessing a Bachelor of Arts in Marketing from Messiah College in Pennsylvania, Ms Peterkin was initially employed at The Fairmont Southampton as a sales coordinator in May 2011 and then became Discover Bermuda coordinator in August 2011. In her new role Ms Peterkin will assist in the planning and organising of activities and events for groups at the hotel.“Our three Fairmont Southampton Colleagues each exemplifies the Bermudian spirit of warm, friendly customer service,” said regional director for human resources Nelda Simons. “They have proven themselves to be a tremendous asset to the hotel and represent living proof that hard work and dedication can and will result in upward mobility within the hospitality industry.”