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North Rock customers hit with internet outages

North Rock Communications customers have been hit with internet outages.

The company confirmed the disruptions occurring over the past few days, saying: “North Rock Communications is experiencing an intermittent issue with broadband residential and SOHO customers internet connectivity. The problem occurs at random times when the customers authenticate. All customers are not affected.”

One North Rock customer told us DSL service has been spotty for a number of weeks, and down for a couple of days.

Another customer said his internet went out last night and the night before.

North Rock told

The Royal Gazette they believe they have now found the problem.

“The Network Operations team are confident they have identified the root cause and are implementing a solution,” North Rock general manager Vicki Coelho said.

“North Rock understands the importance of the internet to our customers and all efforts are being made to address the issue. We apologise for the inconvenience.”

Internet outages: North Rock Communications confirms it is experiencing an intermittent internet issue with broadband residential and small office/home office customers.

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Published April 24, 2013 at 9:00 am (Updated April 23, 2013 at 8:59 pm)

North Rock customers hit with internet outages

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