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Francis finds career progression at Rosewood

Career progression: Doral Francis is now guest services manager at the Harbour Court Residence Club, at Rosewood Bermuda. He started working at the hotel and resort ten years ago as a beach attendant (Photograph supplied)

When Doral Francis returned to Bermuda a decade ago, he was on the lookout for work opportunities in the field of audiovisual.

He had gained a bachelor’s degree in entertainment at Full Sail University. However, he was unable to find an opening in the sector and instead took a job as a beach attendant at Tucker’s Point Hotel and Resort.

A career in hospitality was not something he had planned on, but the beach attendant job proved to be the first step in his ten-year career progression at Rosewood Bermuda, as the hotel and resort is now known.

During that time he has also worked as a locker room attendant at the hotel’s spa, a beach supervisor, a supervisor of in-room minibars, head doorman with responsibility for the bell desk and hotel shuttle, and in a night manager role.

He is now guest services manager at the Harbour Court Residence Club.

Despite starting out at the luxury hotel with no background in hospitality, the 33-year-old has learnt on the job, gathering experience and listening to the advice of colleagues.

“There were some people who have been in the field for a long time. I grasped their experience and information and made it my own,” he said.

“It’s been good because I have moved through the different departments.”

When asked what tips or advice he would give to others who might be considering a career in hospitality, he said: “Absorb the information that anybody gives you. Have an eye for detail. Be a good observer.”

As he approaches his tenth anniversary working at the hotel, Mr Francis said there are more roles and responsibilities he would like to master at Rosewood Bermuda.

In a light-hearted manner, he said: “They say I may be the next managing director, but time will tell.

“I’ll see what happens. I would like to get more in depth on the business side; accounting, and behind the scenes.”