Watts lights up service at car dealer
Auto Solutions has welcomed the arrival of a new staff member and celebrated a job well done by another.
Jahmal Watts has been appointed as service manager at the automotive dealer in Pembroke, and sales associate Somers Smith has won leading Suzuki salesperson for the Caribbean region for the first quarter of the year.
Mr Watts formerly served as technical and development specialist at Interamericana Trading Corporation and is a certified IML master trainer and a gold-certified trainer from Suzuki Motor Corporation.
As service manager, Mr Watts will oversee the department, managing a team of 17 staff.
He said: “I am pleased to take on this opportunity at Auto Solutions and look forward to contributing to ongoing efforts to innovate and enhance customer service
“What attracted me to the position was Auto Solutions' proven dedication to developing our technicians’ skill sets, providing opportunities for them to go overseas and receive factory training.
“We are also uniquely positioned as the automotive leader in the Bermuda market with internationally rated facilities and the ability to supply parts across many automotive channels with consideration for small businesses in our industry.”
Glen Smith, managing director of Auto Solutions, said: “We are thrilled to have Jahmal on board. He brings with him over 20 years’ experience in the automotive after sales industry.
“With his former employer Interamericana Corp, the largest and leading automotive distributor in the Caribbean, Jahmal was instrumental in the execution of the after sales training and development programme, which is currently a globally recognised standard.
“His expertise is a huge asset to both our team and clients and he is committed to providing first-class service which aligns well with Auto Solutions’ mission to always put the customer first.”
The award won by Mr Smith is given based on a positive buying experience.
Suzuki customers throughout the Caribbean region, including Bermuda, were surveyed about their purchase experience.
Out of 23 countries and 126 Suzuki sales representatives, Mr Smith received the highest rating of 4.9 out of five in the region and received an official Suzuki recognition reward.
Sales manager Harry Andrews said: “We were thrilled that Somers was the recipient of such a prestigious accolade from Suzuki.
“Suzuki is one of our most popular brands in the Bermuda market. This award is a testament to the fact that Somers is 100 per cent dedicated to the sales process and making sure each customer is taken care of every step of the way.
“Somers is very detailed-oriented and a very hard worker who never fails to deliver the highest level of service to our customers. We are proud of what he has accomplished.”