Mobile network operator Paradise Mobile, has deployed agentic artificial intelligence across key operational domains.

The firm said this made it one of the first telecommunication companies globally to embrace this technology.

Paradise Mobile said agentic AI represents a groundbreaking evolution in artificial intelligence, designed to operate with advanced autonomy, reasoning and decision-making capabilities.

“Unlike traditional AI, which relies on preprogrammed logic or static training data, agentic AI evolves its own solutions over time, effectively digital natural selection, getting smarter with each generation,” the company explained. “This cutting-edge technology was developed in-house by Paradise Mobile’s software development team, underscoring the company’s commitment to innovation.”

The system ensures databases are connected and mapped correctly, enabling employees to ask complex questions and receive accurate, actionable answers in real time.

In its first version, Paradise Mobile’s agentic AI is apparently already delivering tangible results.

“For example, customer service, technical and sales teams can now deeply understand the customer experience and predict user behaviour or issues before they arise,” a spokesman for the company said. “This proactive approach is transforming how Paradise Mobile operates, turning what might be months-long projects into same day results.”

Paradise Mobile chief information officer Vladimir Vracaric said they are already seeing massive efficiency gains in areas where the technology has been implemented.

“This technology lets us operate leaner, faster and smarter,” Mr Vracaric said. “We expect this to only get better as we continue to roll out additional use cases and safely connect these new AI capabilities to additional systems and processes.”

The AI, nicknamed Skippy by the team, is accessible via internal chat software, allowing employees to consult it as they would a trusted colleague.

Skippy is already enabling smarter, faster service by instantly answering customers’ questions, which means they don’t have to wait on hold or be bounced between departments.

A public facing version is available to customers via the website and is known as Pari.

“In a world where many telcos are still wrestling with siloed systems and delayed data access, our AI-first operating model gives us an undeniable edge,” Mr Vracaric said. “This uniquely Bermudian-born innovation is positioning us miles ahead of the competition.

“One of the world’s first telcos to go all-in on agentic AI isn’t in Silicon Valley: it is right here, in Bermuda. That means smarter service, local pride and real-world leadership from a company born where you live.”