BERMUDA INSURANCE DIPLOMA ("BID") COURSES

PROPERTY AND LIABILITY INSURANCE PRINCIPLES - INS 21 This course covers the basic principles of insurance and gives an overview of the nature and operation of the insurance business and an introduction to insurance contracts. Choice of 2 class times. INS2:Thursday5.15 - 6.45 p.m. Course starts February 23.

Insurance Induction Seminar for Affiliated Professionals

February 22 & 24. At the Bermuda Insurance Institute (BII).

This seminar provides an overview of the Bermuda Insurance Market and is designed for accountants, bankers, lawyers, human resource managers, information systems personnel and insurance employees with two or more years experience in the industry.

The cost is $275 for BII patron members, $300 for BII member companies and $350 for non-members. For more information call the BII at 295-1596, fax at 295-3532 or log on to www.bii.bm.

Stepping Into Supervision & Management Level 1

February 20, 21 & 22. An introductory course for recently appointed supervisors and all other supervisors who wish to acquire a basic understanding of the nature and scope of the supervisory management position and its responsibilities, to better prepare them for developing the specific knowledge, attitudes and skills needed to make their efforts productive.

This programme is the first level in the series of Supervision Development offered by SMCI. Taken alone, participants receive a certificate in Supervisory Development Level I, taken in conjunction with Level II and III, participants receive a Diploma in Supervisory Development.

The facilitator is Laura Bowd Brown and the cost is $695 for members and $770 for non BEC members. For more information contact Annwen Sterling at 295-5070 or email at astirlingbec.bm.

Administrative Support Level 1

February 23 & 24. At the Bermuda Employers Council. Organised for Peak Efficiency will help individuals understand what role they have within the organisation, clarify their responsibilities, how to become more organised, how to prioritize for greater workplace efficiency, and take control of their work environments.

The facilitator is Laura Bowd Brown and the cost is $465 for members and $515 for non BEC members. For more information contact Annwen Sterling at 295-5070 or email at astirlingbec.bm.

Top Notch Telephone Techniques

February 27. At the Bermuda Employers Council. Top Notch Telephone Techniques will make a dramatic difference in the way employees deal with customers, clients, fellow employees and prospects on the phone.

The facilitator is Leil Lowndes and the cost is $350 for members and $405 for non BEC members. For more information contact Annwen Sterling at 295-5070 or email at astirlingbec.bm.

Sales Techniques

February 28. At the Bermuda Employers Council. Every day retail businesses lose thousands of dollars because their salespeople have never been trained in selling techniques. Good customer service alone does not do the job, from first contact with the customer, trained salespeople must begin closing the sale.

This sales programme educates and motivates lethargic retail salespeople. Through lecture, films, exercises and role play, the participants will dramatically increase your sales by learning these sales skills to name but a few.

The facilitator is Leil Lowndes and the cost is $250 for members and $300 for non BEC members. For more information contact Annwen Sterling at 295-5070 or email at astirlingbec.b

Advanced Negotiation Skills

March 2. At the Bermuda Insurance Institute. This programme is only for alumni of the basic negotiation programme. Reinforcing lessons learned in the first program, Advanced Negotiation takes participant skills to the next level.

The course introduces essential new concepts and tools, typically including Strategic Relationship Mapping, the Three Buckets for effective decision-making, the Four Ps of effective meeting planning and execution, and more.

Registration for this seminar is through Insight Partners website at www.insightpartnersonline.com or by calling them at (617) 948-0006 and will be held at the BII's offices in the Cedarpark Centre, 48 Cedar Avenue, Hamilton.

Conflict Management

March 3. At the Bermuda Insurance Institute. This workshop helps ground participants in the basic theory of conflict management.

Conflict is defined and the costs and benefits of conflict are examined. Instructors introduce the concept of thinking about conflict from three perspectives: how it looks from our point of view, from theirs, and from an outside third party's.

This course emphasises the development of "third perspective" skills to improve negotiation, communication, and mediation skills.

Registration for this seminar is through Insight Partners website at www.insightpartnersonline.com or by calling them at (617) 948-0006 and will be held at the BII's offices in the Cedarpark Centre, 48 Cedar Avenue, Hamilton.

Captive Insurance Companies Association's International Conference

March 8-10 in Orlando, Florida. More than 400 captive insurance and risk retention group representatives are expected at the Association's 34th Annual International Conference.

Basics of Reinsurance

April 12. At the Bermuda Insurance Institute (BII). This seminar introduces participants to the principles and functions of reinsurance. It will take participants through the basic concepts of reinsurance and its uses and will include a detailed discussion of the types of reinsurance that is available, its advantages and disadvantages.

It will also include practical examples of how reinsurance works. The facilitator is Henry Sutton and the cost is $60 for BII patron members, $75 for BII member companies and $100 for non-members. For more information call the BII at 295-1596, fax at 295-3532 or log on to www.bii.bm.

If you would like to have an event listed in the business calendar, please call Robin Holder on 278-0148 or rholderroyalgazette.bm