MasterCard Worldwide has given Butterfield Bank an award for excellent performance.

Butterfield Bank received a Regional Quality Award for excellence in operational achievements.

The annual award acknowledges excellent performance in key service areas impacting cardholder experiences. Butterfield Bank was one of just 10 MasterCard-issuing financial institutions in Latin America and the Caribbean to be recognised.

Susan Mylchreest, vice president of electronic banking at Butterfield Bank, said: "We are delighted to be recognised by MasterCard for our operational achievements. We have made great strides in service quality and operating efficiency thanks to the care and dedication of our employees who work very hard to make things run smoothly for our cardholders."

MasterCard Worldwide established the Regional Quality Awards programme to acknowledge issuers who have achieved exceptional operational performance in MasterCard Regional Quality Standards.

Banks are rated on cardholder satisfaction at the point of sale through authorisation of transactions, call referral rates and chargeback performance.

Winners must have annual authorisation transaction counts of greater than one million and be compliant with all MasterCard rules.

Denise Press, vice president of MasterCard's business development for the Eastern Caribbean said: "We are very pleased to grant this Regional Quality Award to Butterfield Bank for its achievement in operations quality, which ultimately guarantees cardholders' satisfaction and service excellence."