Age: 36

Role: Travel Consultant and Shore Excursion Tour Agent, Meyer-Franklin Travel

What is your job? I wear two hats-one as a travel consultant, the other as a shore-excursions agent. As a result, my work varies tremendously depending on the day and on the client. As a travel consultant, I meet with clients, find out their travel preferences and budget, and then partner with them to create unique and fabulous vacations, be it cruise, land tour, rail travel or a resort and spa vacation.

My duty as a shore-excursions tour agent is to act as the liaison between a cruise ship and the local tour operators who provide leisure activities for that ship's passengers.

Each cruise ship season, I manage and organise the weekly schedule of tours while optimising sales for each tour operator and, in turn, our cruise ship partners.

My administrative and operational duties include the dispatching of tours. These vary widely and might mean I am filling a horse & carriage or helping visitors board a scuba-diving boat.

What is your favourite part of the job? My favourite part is the diversity of responsibilities and people that I encounter each day. Working with the cruise ships, I welcome to Bermuda so many people from around the world. I also have the good fortune to work side-by-side with the best ambassadors Bermuda has to offer: boat captains, dive masters, tour guides, bus and taxi drivers, horse and carriage drivers, etc.

And to work alongside and support the cruise-ship staff has given me the opportunity to make great friendships with people from Romania, South Africa, Mexico and Australia, to name a few. Along with meeting and chatting with cruise-ship passengers on the pier or with travel clients at my desk-these are parts of my job I enjoy the most.

What is the least favourite part of the job? Weather! This has to be the most frustrating part of the job-you just cannot predict what Mother Nature will do and it wreaks havoc on the tours! Hurricane threats, high winds and other weather-related phenomena not only interfere with cruise-ship tours, but can also be the reason for flight delays, cancellations and cruise ships bypassing Bermuda altogether.

What is your most interesting experience at work? There are so many, it's hard to choose. One of my most interesting experiences came five years ago when a tropical storm with winds nearing hurricane strength passed by the Island while a cruise ship was in port in St. George's.

The winds pushing against the ship were so strong that the ship broke free from the Ordnance Island bollards, forcing it to turn perpendicular to the dock.

The Captain and other marine officials were diligently at work trying to secure the ship. As timing had it, one of my tours had just ended and four buses pulled up to the terminal with ship passengers ready to re-board.

We had to work quickly to find somewhere to house the passengers until the storm abated and the ship could be brought parallel to the dock. Thankfully, we were able to arrange the use of a local establishment to offer coffee and tea and a protected place for the passengers to sit out the storm.

What would you be doing otherwise? I can't imagine doing anything else! As long as I can remember, I have always wanted to do this job.