Troy Richardson

Age: 47

Role: Customer Care Manager, Personal Lines Team, Freisenbruch Meyer Group

What is your job? Manage the Personal Lines Team - oversee the daily front of house operations, provide client quotes for home, car and bike, finalise policies.

What is your favourite part of the job? Dealing directly with clients and providing them with first class service.

What is your least favourite part of the job? IT breakdowns.

What is you most interesting experience at work? Skits performed by a few of my colleagues based on real life situations that occur in the office from time to time.

What would you be doing otherwise? Traveling all over the world. If and when I can afford to.