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Lightbourne earns her golden keys

Bermudian hotel concierge Curlene Lightbourne has earned her golden keys.

The senior concierge agent at the Fairmont Southampton is the resort’s latest member of the exclusive Society of the Golden keys, or Les Clef d’Or.

“Curlene Lightbourne’s induction into Les Clef d’Or is yet another highlight in a career that has become renowned for dedication, outstanding customer service and a commitment to turning moments into memories for our guests,” said Fairmont Southampton general manager George Terpilowski.

“Mrs Lightbourne is deserving of this honour and we at the Fairmont Southampton commend her for her achievement.”

Founded in 1929, membership in Les Clef d’Or is limited to uniformed concierges serving in high calibre hotels with applicants having at least five years service as a concierge.

Application to the society requires the support of two current members and candidates are interviewed to assess their competence and suitability.

With representatives in 35 countries and 5,000 members, the society’s aim is to help improve and maintain the quality of service provided by the Concierge staff in their hotels and to ensure that the profession is given the recognition it deserves.

Mrs Lightbourne joined the Fairmont Southampton in 2006 after a five-year career as a concierge at the Elbow Beach Hotel.

She is a 2005 nominee and 2004 recipient of the Belco VIP Award for Best Concierge and was the Southampton 2007 Employee of the Year.

She will be formerly inducted into the Society of the Golden Keys in a ceremony later this month in London.

Curlene Lightbourne

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Published September 08, 2011 at 10:17 am (Updated September 08, 2011 at 10:17 am)

Lightbourne earns her golden keys

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