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DHL appoints Scott to head Bermuda operation

DHL Express has appointed Bermudian Wayne Scott to its top role in Bermuda.

Mr Scott has taken over his new role as general manager from Tim Rivera with the remit to continue to grow the business and to match its global operations.

“We have put a lot of resources into making sure that we have a service in Bermuda that equals the rest of the world,” he said.

“DHL is the largest of all the shipping companies worldwide and with extraordinary investment in its infrastructure over the last few years we want to make full use of that here in Bermuda.”

Mr Scott said that DHL was keen to have a Bermudian in place who understood the Bermuda market as well as a professional manager and business person as the company develops.

With 25 years of experience primarily in the IT and telecommunications industry much of which was in management and leadership positions in Bermuda and the US, he is well equipped with the knowledge and skills to run a business.

And supported by a 22-strong team, 99 percent of whom are Bermudian, Mr Scott, who is new to the sector, will be focusing on delivering the best customer service at the most competitive price.

“It is very interesting as the world gets increasingly smaller and smaller and people move information from one place to another with the need to have physical copies of documents delivered in a timely and efficient manner it is no longer acceptable to wait for a week or two if it has to arrive there in a matter of days,” he said.

Despite the advent of sending information electronically, Mr Scott is confident that there will always be a need for hard copies of documents to be sent between people and places.

And asked about the issue of increased competition between retailers and couriers, he said that DHL remained fully committed to Bermuda with its almost entirely Bermudian staff base however at the end of the day with money becoming tight most people were looking for the best value for money it was up to the retailers to offer the most competitive prices to entice the customer and indeed his company supported traders by bringing in a lot of their products.

But he added that if the customer found it more cost effective to source the items from overseas through a courier they were getting a good deal and saving money which could then be spent in stores that goes back into the local economy so it was a win-win situation all round.

“At the end of the day people have a choice,” he said.

In the future Mr Scott plans to make the company leaner, more effective and more efficient and all things being equal welcomed any competition if it meant better service and value for the customer.

Wayne Scott: The new general manager of DHL's Bermuda operation (Photo by Glenn Tucker)

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Published November 28, 2011 at 1:00 am (Updated November 28, 2011 at 8:29 am)

DHL appoints Scott to head Bermuda operation

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