Bermuda?s head of Civil Service says he?s building a culture of accountability and customer satisfaction inside the Government and has launched a new radio programme as part of the effort.

Yesterday at 1 p.m. Kenneth Dill, the man in charge of all civil servants, could be heard on 98.1 FM hosting a weekly programme called ?At Your Service, Bermuda?.

It was the show?s second installment and the idea is to give members of the public access to high level Government workers who run departments and ministries.

Mr. Dill is in an interesting position because he not only created the show and hosts it, but the guests are his employees.

After getting off the air yesterday, he explained his vision for the platform: ?We need to be proactive and not reactive in respect to providing service to the public.

?The services that we provide, often times, our clients can?t go anywhere else. They have to come to us.

?They have to go to TCD to get a licence, they have to go to Immigration to get a passport, they have to go to Planning for planning approval.

?We have a responsibility to treat our clients with respect and integrity and fairly.?

To deliver on his accountability promise, Mr. Dill invites listeners to call in with their concerns, compliments and complaints.

It?s a live radio show, so he runs the risk of getting a caller with a comment that could embarrass the Government.

?Sure it can,? Mr. Dill said. ?It?s about transparency. I?m exposing civil servants to this transparency, demanding that there are answers to questions.

?I will have those civil servants responsible for delivering service in the studio to explain and to answer allegations if there is sub-service. We have to address it and we have to fix it.?

Yesterday?s programme featured few callers partly because the programme is new and partly because the guest, Human Resources Director Carlita O?Brien, does not run a customer service-oriented department.

Next Wednesday, however, Mr. Dill will host Environment Ministry Permanent Secretary Wayne Carey.

People who want to participate are also urged to e-mail their questions or comments ahead of time to jazzbdaradio.com.