Economy Minister Kim Wilson declared attitudes within the service industry "a huge issue in Bermuda" as she pushed for hotel workers to be held to the highest standard.

Sen Wilson, in charge of the new Economy, Trade and Industry Ministry, said a training programme could now be set up to ensure all staff create the best possible experience for visitors and residents.

Service attitudes were a major part of Sen Wilson's first meeting with Bermuda Hotel Association bosses, according to a statement from the Ministry.

Sen Wilson said satisfied guests return home and encourage others to come to the Island while unhappy guests do the opposite.

"In the age of the internet and social media when anyone can post positive or negative reviews of Bermuda for all the world to read it is important that our service workers — the front line ambassadors for Bermuda — are held to the highest standards when catering to our guests," she said in the statement.

"The competition in the hospitality sector is fierce and we must make sure we provide first class service on all fronts.

"Service performance and attitudes is a huge issue in Bermuda generally and we've agreed to explore instituting a programme through the Department of Labour and Training to address this critical area that is so important to the experience of our visitors and residents."

A shortage of trades and housekeeping employees was also discussed during last week's meeting.

Sen Wilson said she would assess Financial Assistance Department data to see how many unemployed persons receiving benefits from Government could fill those posts.

"This review of unemployed persons who could be suitable for positions within the hospitality industry is part of a larger effort to ensure that Bermudians at all skill levels are gainfully employed," she said.

"With work permits being granted at all levels of the economy, from CEOs to pot washers, there is no reason that employable Bermudians should not be vying for these jobs.

"I am particularly anxious to learn exactly how many persons receiving benefits could be gainfully employed in this sector at various levels."