Digicel and CellOne report interruptions during holiday – The Royal Gazette | Bermuda News, Business, Sports, Events, & Community

Log In

Reset Password
BERMUDA | RSS PODCAST

Digicel and CellOne report interruptions during holiday

Congestion and unusually high demand resulted in minor service interruptions on the Island’s cellular networks over Cup Match.

Several customers had reported dropped calls and undelivered text messages during the holiday weekend.

A spokesman for Digicel said the company’s network had been expanded to relieve the pressure placed on it by the heightened demand in areas such as Horseshoe Bay and the St George’s Cricket Club.

“Due to the unusually large crowds that attended Beachfest, delays would have been experienced to some extent by some customers in the area due to the immense amount of sms and data being transmitted from that location,” the spokesman said in a statement.

Meanwhile, a representative for rival provider CellOne admitted that their network had also been affected.

“Due to the amount of people in certain areas there was definitely some congestion, during the two Cup Match days especially,” said Rob McNabb, the company’s communications director.

“There were a few complaints of slow data connections and a few dropped calls, but there were no outages.”

You must be Registered or to post comment or to vote.

Published August 08, 2011 at 2:00 am (Updated August 08, 2011 at 9:38 am)

Digicel and CellOne report interruptions during holiday

What you
Need to
Know
1. For a smooth experience with our commenting system we recommend that you use Internet Explorer 10 or higher, Firefox or Chrome Browsers. Additionally please clear both your browser's cache and cookies - How do I clear my cache and cookies?
2. Please respect the use of this community forum and its users.
3. Any poster that insults, threatens or verbally abuses another member, uses defamatory language, or deliberately disrupts discussions will be banned.
4. Users who violate the Terms of Service or any commenting rules will be banned.
5. Please stay on topic. "Trolling" to incite emotional responses and disrupt conversations will be deleted.
6. To understand further what is and isn't allowed and the actions we may take, please read our Terms of Service
7. To report breaches of the Terms of Service use the flag icon