A new patients’ group says it has already lost faith in the hospital management’s attitude towards fixing concerns.Mark Selley and Allan DeSilva had reacted positively to their first meeting with Bermuda Hospitals Board in April, claiming it seemed a catalogue of complaints would finally be addressed.However Mr Selley said his many attempts at getting any feedback since the April 6 meeting have proved unsuccessful.“We aired our grievances with the board and came out quite positive that something would be done,” he told people who attended a meeting this week.“But since then we’ve been waiting for them to get back to us to tell us what the improvements are going to be.“I have a hunch that we are not being taken for serious. It’s very strange that we’ve had five weeks of no correspondence after our meeting.“Eventually they gave us a watered-down version of the minutes and a phone call to ask why we have been to the media.”According to about 20 patients and family members who gathered at a public meeting in Paget Gospel Chapel on Wednesday night, the chief concern is inadequate care for elderly patients.Mr Selley said the group would be much more effective if it had larger numbers of members, but he said some people are too scared to speak out.One group member said: “It’s only as a result of things like this we can get out to other people and get them on board.”BHB patient advocate manager Toni Bridgewater attended the meeting and advised patients to report their complaints directly to her, pledging to deal with them as efficiently as possible.A BHB spokeswoman said: “BHB has always had a robust process in place for patient grievances.“We remain committed to refining services for all patients, while working to achieve overall improvements in patient satisfaction.“We encourage patients and their family members to contact our patient advocate at 239-1425 if they have specific concerns about their care.“Grievances are thoroughly investigated by our Quality and Risk Management Department and feedback is provided to the patient and/or his or her relatives. “