Bus service hit by mechanical problems and ‘unpleasant fumes’ in ticket kiosk – The Royal Gazette | Bermuda News, Business, Sports, Events, & Community

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Bus service hit by mechanical problems and ‘unpleasant fumes’ in ticket kiosk

Commuters were left perplexed on Wednesday when they found themselves unable to get bus tickets from the ticket office at the Hamilton bus terminal — without any explanation from dispatchers.

Yesterday, a Government issued release stated that “unpleasant fumes” had closed the ticket office until further notice and advised commuters to purchase their tickets at the General Post Office or the ferry terminal on Front Street.

It made no mention of the fact that the ticket office had been closed on Wednesday as well. The Department of Public Transport also reported that the inclement weather had caused mechanical problems with some buses, causing a delay in regular bus service yesterday.

“The DPT is working to resolve the issues as quickly as possible and apologises in advance for any inconvenience caused to the travelling public.

“As an added note, the DPT reminded that the ticket office at the Central Bus Terminal in Hamilton remains closed until further notice due to unpleasant fumes. The ticket booth will reopen once the matter has been rectified.

“Bus service will continue to operate out of the Central Terminal as normal, however anyone in the immediate area in need of passes, tickets or tokens should obtain them from the General Post Office or the ferry terminal on Front Street.”

But one irate commuter contacted this newspaper to complain about the lack of communication about the issue.

She was not aware of any fumes in the area when she turned up at the bus terminal on Wednesday and yesterday.

She arrived at the terminal on Wednesday at around 2pm to find the ticket office closed, but there was a dispatcher walking around who said nothing about the closure.

“Today he came and said they were giving free tickets,” the woman said.

Again, no explanation was given.

“If they were closed yesterday, it should have been in the paper or on the news,” she said.

When Government was asked to provide more details about the fumes, the number of buses impacted by the mechanical problems and the nature of those problems, a spokesperson responded: “The original statement stands.”

“Prolonged wet weather has led to some internal and external service maintenance issues with some vehicles in the fleet.”

The spokesperson added that the “unpleasant fumes” were coming from within the ticket booth and the situation poses a health and safety concern for the workers.

“Again, the DPT apologised to the public for any inconvenience caused due to the ticket booth being out of service and hopes to have it up and running soonest.”

There was no comment to our query about the lack of prior communication about the issues.

Photo by Glenn Tucker The cashier's booth at the Hamilton bus terminal are closed due to 'unpleasant fumes'.

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Published September 13, 2013 at 9:00 am (Updated September 13, 2013 at 12:34 am)

Bus service hit by mechanical problems and ‘unpleasant fumes’ in ticket kiosk

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