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Govt working to resolve passport delays

Technical issues that have caused delays in the processing of new passports are being worked on by the Ministry of Home Affairs.

A Ministry spokeswoman said: “We can advise that a new printer has been secured and has arrived on Island. Technicians are standing by to complete the required installation work.

“The Department [of Immigration] will provide an update to applicants within 24 hours prior to the date of collection.”

While the department experienced technical problems with the printer in June, the spokeswoman said the current issue only arose in the last week.

The statement was issued following an article in The Royal Gazette yesterday in which Hans Bruun complained the printing problems forced him to cancel a scheduled training trip.

The spokeswoman said the department would continue to receive applications but could not guarantee passports would be ready by their due date.

“Notwithstanding the current printing concerns, persons who possess a UK passport may still be able to travel,” she said. “Such persons are encouraged to contact the Department of Immigration to confirm whether use of their UK passport is permissible. They should indicate their choice of airline and destination.

“The department is making every effort to address the matter so as to avoid any further inconvenience to the public. We want to thank the public in advance for their continued cooperation and patience.”

The public will be informed when the matter is resolved, she added.

Travel: Passport holders who have been affected by a printing delay at the Department of Immigration may still be able to travel using a UK passport. Govt is working to resolve the problem affecting the printing of new passports.

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Published October 22, 2013 at 5:44 pm (Updated October 22, 2013 at 11:55 pm)

Govt working to resolve passport delays

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