Log In

Reset Password

Error on Belco’s bills

An error in Belco's billing system has resulted in incorrect bills sent out by the utility company from June 1 through June 3.

Customers were advised to disregard the bills, which are being corrected “as a matter of urgency”, a spokeswoman for Ascendant Group said.

The mistake came from system changes to incorporate new billing rates, as announced last month. Correct bills would be sent out “as soon as possible”, she said, adding: “It should be noted that the payment discount date is based on the billing date so when the incorrect bills are corrected and rebilled, a new discount date will be assigned.

“Should customers have any questions or concerns, they should contact Belco's Customer Care Department on 299-2800.”

You must be Registered or to post comment or to vote.

Published June 06, 2016 at 5:58 pm (Updated June 08, 2016 at 8:42 am)

Error on Belco’s bills

What you
Need to
1. For a smooth experience with our commenting system we recommend that you use Internet Explorer 10 or higher, Firefox or Chrome Browsers. Additionally please clear both your browser's cache and cookies - How do I clear my cache and cookies?
2. Please respect the use of this community forum and its users.
3. Any poster that insults, threatens or verbally abuses another member, uses defamatory language, or deliberately disrupts discussions will be banned.
4. Users who violate the Terms of Service or any commenting rules will be banned.
5. Please stay on topic. "Trolling" to incite emotional responses and disrupt conversations will be deleted.
6. To understand further what is and isn't allowed and the actions we may take, please read our Terms of Service
7. To report breaches of the Terms of Service use the flag icon