Heightened efforts to maintain safety of public sector staff
A code has been introduced to set out how the Government will deal with malicious allegations against public officers against a backdrop of increasing bullying and harassment aimed at civil servants, the House of Assembly heard.
David Burt told Members of Parliament, that a small proportion of people who engage with governmental departments have behaved in ways that harm or threaten the safety of employees.
He said that “the increasing incidence of bullying, harassment and assaults directed towards public officers as they fulfil their duties” is a matter of grave concern.
Mr Burt told the House: “These troubling behaviours manifest in various forms, including physical attacks, intimidation both in the workplace and online, and even the reckless sharing of personal information with calls to incite aggression against officers.
“The Public Service is guided by a commitment to enhance the lives of the people of Bermuda and one of its core values is to be customer centric.
“The Government must also ensure that those serving the public can do so without fear for their safety and wellbeing.”
He explained that matters such as stalking, harassment or threats of physical harm are typically addressed through internal proceedings.
MPs heard that the public service leadership team took part in a workplace safety forum recently, to address growing concerns and gain insights from police and the Attorney-General’s Chambers on managing safety issues in the workplace.
Mr Burt said: “While the deportment of the majority of citizens who interact with government departments is of a high standard, there exists a small percentage who have acted in ways that have harmed and threatened the safety of dedicated public officers.
“This is unacceptable. In response, the Public Service is intensifying its efforts to protect its employees and to maintain the highest standards of safety in the workplace.
“Several customer-facing departments have already added physical security, virtual security enhancements and strengthened safety protocols.
“Comprehensive occupational health and safety audits across all departments and field operations, co-ordinated by our occupational safety and health officer, are now in progress.
“These audits involve on-site assessments and systematic reviews of policies, procedures and workplace environments to ensure risks are identified and additional safeguards or training is implemented where required.
“Our aim is to empower every public officer to take personal responsibility for identifying risks in maintaining a safe work environment and to embed safety as a core workplace value.”
The Premier gave an assurance that the Government recognised freedom of speech as a hallmark of a thriving democracy.
“Both the public and media have the freedom to exercise their rights to criticise the Government, its services and the decisions made,” he said.
“These freedoms and rights are protected under the Bermuda Constitution Order.
“However, when the nature of dialogue associated with these freedoms, either via traditional or social media, rises to the level where individual public officers are being called out, threatened and intimidated in a manner akin to bullying and harassment, proactive measures must be put in place.
“Allegations against individual public officers shared via traditional media or social media can cause reputational damage and psychological harm to the targeted public officers, their families and negative impact on the morale of the Public Service.
“A recent cyberbullying incident against a public officer, for example, required police reports and official letters to cease and desist. Unfortunately, this was not an isolated incident.”
Mr Burt added that The Public Officer Adverse Publication Protocol was introduced.
He said: “This protocol outlines how the Government will swiftly and effectively address malicious or unsubstantiated allegations made against officers in their official capacity and provide support to those impacted.
“It is important to clarify that this protocol supports officers in their professional roles but does not extend to personal actions or to legitimate criticism of official decisions issued as part of their duties.”
The Premier told the House: “The Government, as an employer, will protect the wellbeing of its employees. It has a duty of care.
“A duty of care by an employer means taking all reasonable steps to ensure the health, safety and wellbeing of employees while they are at work.
“This government wants public officers to know that their safety is of paramount importance.
“Public officers who are serving the people of Bermuda should feel safe and not fear threats to themselves, their families or their property as they execute their duties.
“The public service leadership is working hard to respond to these threats robustly, while balancing the public’s freedom of expression.”
• To see the statement in full, see Related Media
You must be Registered or to post comment or to vote.
