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The Argus Group has launched a “telenurse” advice hotline for their customers during the Covid-19 lockdown.

This service, available 24 hours a day, seven days a week, provides quick and easy medical advice to Argus health insurance clients as they are advised not to visit their doctors' offices or the hospital for non-emergency health concerns during the COVID-19 pandemic.

“Aimed at Argus Health insureds seeking medical advice, those who are not registered with a local general practitioner or whose GP is not operating consults by telephone, this free service will limit unnecessary visits to the emergency room or GP's offices, whilst supporting social distancing guidelines,” Argus said today.

Calls will be answered by a registered nurse who will provide medical guidance. Callers will go through a virtual triage and may be directed to their own local GP. If no local GP is an option, The Argus Group has partnered with Island Health Services, who will act as local GP, allowing for prescriptions and telehealth consults where necessary, with no copay.

It is intended as an option for people when they are sick or injured and want advice on whether they need further medical attention and how they should access this. Argus warns that those managing a chronic illness should always follow the advice of their existing GP who understands their medical history.

“The last few weeks have been challenging, with every individual, family and business impacted by the Covid-19 pandemic,” said Alison Hill, Argus's CEO. “As the need for medical services has grown, healthcare professionals and essential workers are spread thin. In keeping with our commitment to support the health of Bermuda as a community, our focus is to keep our health insureds safe as we continue to develop products that address their specific needs.

“We want our customers to know that, while our doors are closed, we're still here for you.”

Peter Lozier, executive vice-president, group health at Argus, said of the telenurse service: “Although this service was launched at a time of need, it will be maintained. Providing care is what we do 24 hours a day, 365 days a year.

“This tool is perfect for parents looking for paediatric advice outside of office hours. It also allows members to proactively manage their health, enabling them to select the best treatment.

“I am confident that this service will significantly diminish unnecessary visits to GP's offices and the hospital while we work to limit the spread of the virus.”

Argus clients can reach the service at 441-298-0430. A call to the telenurse does not replace 911, which should always be the first number called in emergency situations in Bermuda.

Argus has a dedicated Covid-19 webpage at www.argus.bm/coronavirus

Telenurse hotline: Argus CEO Alison Hill

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Published April 16, 2020 at 1:20 am (Updated April 16, 2020 at 2:14 am)

Argus launches ‘telenurse’ hotline

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