Courses on tourism and hospitality
Minister of Tourism Development and Transport, Shawn Crockwell, has announced the continuing courses in 2013 for the Blue Flag Ambassador Certification programme.
The two-and-a-half week programme will focus on the importance of customer service in the hospitality industry as well as the historical and economic development of Bermuda. The Island's cultural customs, flora and fauna, and places of interest are also covered. Emphasis will also be placed on elements of the National Tourism Plan, such as the focus on Total Quality Management and the new tourism hubs.
The course is aimed at those in the hospitality industry, particularly those who provide tours and informational services to visitors including taxi, bus and mini bus drivers, concierge and retail personnel and tour guides, among others.
The two fall courses will run on Tuesday and Thursday evenings, the first one beginning on October 1, and the second one beginning on November 12.
The course is free to participants and will be held at the Bermuda College. Participants can register online at www.profilesofbermuda.bm or by calling Profiles of Bermuda on 292-6997.