Belco operations update
Bermuda Electric Light Company Limited (BELCO) today provided an update on operations and information for customers now that Bermuda has entered Phase 2 of the COVID-19 restrictions.
BELCO’s head office at 27 Serpentine Road will be open from Monday to Friday from 8.30 am to 3:00 pm for bill payments. Customers are asked to pay using their debit or credit card if possible. Safety measures are in effect at our head office including mandatory face masks, only four people in the lobby at one time and a healthy distance of six feet between people.
Meter readers have resumed reading meters island-wide. However, out of an abundance of caution and safety, meter readers will not be entering customer homes to read meters. Affected customers are asked to take photos and submit to firstname.lastname@example.org
Customers should also review their bills carefully and only submit a photo now if the bill says ***THIS IS AN ESTIMATED BILL*** on the right hand side of the bill, otherwise the bill is based on an actual reading.
BELCO has provided several options for customers to view and pay their bills without having to visit the main office. Customers can sign-up for an account at www.belco.bm where they can view their account balance or they can call 299-2800 between 8:30 am and 5:00 pm and a Customer Service Representative will be happy to provide their outstanding balance. They can also send an email to email@example.com to sign up for e-billing and bills will be e-mailed to them.
Customers may also pay their BELCO bill online at www.belco.bm using Mastercard, Visa or America Express, sign-up for on-demand debit and direct debit services or opt to pay through local online banking or via an ATM. Credit card fees will be waived for online and on-demand payments as BELCO works to provide relief and options during the challenging circumstances as a result of the COVID-19 Pandemic. BELCO has also committed to not disconnect any customers due to lack of payment while public health restrictions relating to COVID-19 remain in place.
As a reminder, BELCO continues to offer its bill deferment programme. In order to apply for the programme, customers must have an online account at www.belco.bm. An account can easily be created on the BELCO website by following the registration prompts.
Once an account has been set up, under ‘Forms’ select ‘Application for Bill Deferment’ and follow the instructions to apply. Eligibility for the programme is also outlined on the BELCO website. Customers who have applied for and been approved to receive the Bermuda Government COVID-19 Unemployment Benefit will be able to defer their electricity bills for as long as they are receiving the Bermuda Government COVID-19 Unemployment Benefit. Applications will be reviewed and, if successful, a member of the BELCO Credit Team will contact customers regarding their bill deferment and future payment arrangements.
A BELCO spokesman said: “At BELCO we continue to do all we can to ensure the health and safety of our staff and customers. Safety measures have been implemented at our Serpentine Road office and we encourage customers to use one of the many alternate ways to pay their bill without having to come into the office. On behalf of the entire team at BELCO and the Ascendant Group of Companies, thank you for your understanding as we work together to keep the Bermuda community safe.”
• Press release from Belco
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