Three-year-old insurance broker Integro, which has offices in Bermuda, was named best retail brokerage in the $50 million to $250 million in revenue category in the Business Insurance Readers Choice Awards.

"Our minimal hierarchy means we act like a partnership, and that structure maximises collaboration and helps keep people focused on serving clients' needs," Intergro's chief executive officer Roger Egan told Business Insurance.

Strengths of Integro, which was founded in 2005 by Mr. Egan, a former Marsh Inc. president, Peter Garvey, who was co-president at Marsh, and founder and former CEO of MMC Capital Inc. Robert Clements, include "our service model, knowledge and analytics," Mr. Egan said.

Integro now has more than 360 employees and 10 offices throughout North America, Bermuda and London and "we're growing nicely organically," Mr. Egan said. While he doesn't rule out an acquisition, Integro has access to the major markets its clients need so it currently has no plans to expand its footprint, he said.

"We define value in a very simple way: value is better coverage, better claims results, better pricing, more responsive service, more knowledge. All of those things delivered to the client create that value," Mr. Egan said.

"Our mantra is to be in the complex risk business. We emphasized large risks when we started, but we've really changed it to complex risks," and while many of Integro's clients are in the Fortune 1000, the brokerage firm is able to serve smaller clients as well, Mr. Egan said.