The Telecommunications Ministry is investigating CableVision after complaints from viewers over the continual loss of channels.

Fed-up TV fans have become sick of flicking to their favourite channel only to be greeted by a notice saying there is a service interruption.

Consumer Affairs reported this week that the problem had been raised for years by frustrated viewers.

And Acting Telecommunications Director Patricia DeShields said: "Yes, we have got complaints and we are investigating."

But she denied rumours that CableVision didn't have the rights to some channels.

She said: "CableVision does have the licence to operate as they do."

However she said she was unable to reveal how many complaints had been relieved and she added that only CableVision and not satellite channel company WOW was being investigated.

Bermuda CableVision general manager Terry Roberson said: "We experience reception difficulties with certain channels from time to time because of Bermuda's remote location.

"However, we address these concerns immediately as they happen."

He said following the first part of CableVisions's satellite refurbishment earlier this year the company was about to begin phase two.

Satellite specialists will be brought in to assist local technicians to fine tune satellite dishes for higher quality signals.

Mr. Roberson added: "Our goal continues to be to improve channel availability for our customers, and we apologise to our customers for any inconvenience."

However there was no word on when the work would be completed.

Consumer Affairs staff said CableVision viewers are unable to claim a refund unless all the channels are out for at least 24 hours.