CableVision

Disgruntled Bermuda CableVision customers may be glad to hear that the company yesterday announced the addition of two new employees in an effort to improve customer service.

"We are actively working to improve service for our customers and these enhancements to our organisation are part of that effort," said CableVision General Manager Jeremy Elmas in announcing the appointments of Shirley Hardy and Alan Smith.

Shirley Hardy has been appointed to the recently-created position of quality control supervisor in which she will be responsible for inspecting the work of CableVision technicians to ensure that it meets the standards and specifications set by the company.

This includes checking installations for proper securing, grounding and bonding of cables and other technical features of the job as well as qualities such as neatness and appearance of the work performed. CableVision says that Ms Hardy's efforts help to ensure that customers receive high quality technical service that conforms with the standards required by the new cable system currently being built by CableVision.

Ms Hardy is a Pembroke native who began her career as an educator after studying at Bishop Otter College in Sussex, England. She taught at the Prospect Secondary School for Girls and at the Dellwood School. She later attended Bermuda Hotel College and received certificates from the Hotel and Motel Management Association and the Hotel and Catering Institute Management Association. Prior to joining CableVision, she was manager of the Botanic Garden Restaurant and has also held positions with Appleby Spurling and Kempe, the Department of Education and the accounts departments of Midsea Company, John S. Darrell and Son Ltd. and the Southampton Princess Hotel.

Alan Smith has been appointed to the newly created position of Customer Solutions Manager. The position is designed to bring qualitative and process-driven improvements to CableVision's customer service operations.

Mr. Smith reports directly to Mr. Elmas and is responsible for developing and implementing new standards and procedures for dealing more effectively with customer service issues.

Among the areas he is reviewing are dispatching, work assignments, trouble calls and helping customers. His position cuts across all functional areas of the company, allowing him to devise solutions that are both innovative and capable of being quickly implemented.

Mr. Smith has a background in customer solutions management, having previously held similar positions at the H.W.P. Group since 1997, at Holmes Williams and Purvey from 1992-1994 and at Bermuda Motors from 1986 to 1992.

A Bermuda resident for 27 years, he has also owned and operated two small businesses. Mr. Smith holds City and Guild certificates as a motor vehicle technician as well as product certificates from BASF and testing certification from the Ministry of Transport. He has also completed Sewell's development training in team building.

For more information on the new positions, visit www.CableVision.com

EAP

The Employee Assistance Programme of Bermuda has announced the recent appointment of Dr. Leonard Astwood to its team of professionals.

Dr. Astwood rejoined the Employee Assistance Program of Bermuda in January 2002 having previously worked with the organisation from 1998-1991, prior to his studying for his doctoral degree.

He earned his Bachelors of Arts degree in Psychology from Indiana University in 1986 and completed a Masters degree in Counselling Psychology in 1988. In 1999 he completed a doctorate in Clinical Psychology from the Massachusetts School of Professional Psychology in Boston.

During the course of his studies in Boston, Dr. Astwood worked within the school system and at various clinics as a counsellor dealing with diverse populations and counselling issues. After returning to Bermuda in 1998 he worked with the Family Learning Centre where he gained experience in working with children and families.

Dr. Astwood says he enjoys working with families, couples and individual adults, and brings a wealth of experience to his new position.

Coldwell Banker

From February 28 to March 3, 19 real estate professionals from Coldwell Banker JW Bermuda Realty attended the Coldwell Banker Real Estate Corporation International business Conference (IBC) in San Antonio, Texas.

Approximately 7,000 Coldwell Banker sales associates, brokers, managers and employees were in attendance from around the world.

Entertainer Clint Black, Coldwell Banker Real Estate Corporation President and CEO Alex Perriello and former US President George Bush were among those who spoke to this prestigious group during the four day event.

The conference featured information packed educational courses and seminars which focused on helping brokers and sales associates continue to provide the highest level of service to their clients.

Director of the local company Arthur Jones said: "The IBC gives us an opportunity to attend dozens of valuable seminars that feature some of today's most accomplished business authors and real estate educators. Through these educational courses, we are able to polish our skills as real estate professional and lear about cutting edge techniques and technology available to us. As the real estate industry evolves, Coldwell Banker remains focused on the consumer."

The entire sales team from the local office was honoured in San Antonio with individual results placing local representatives in the top 4 percent of Coldwell Banker associates world wide. Commercial representative, Graham Smith took special honours for commercial business in the Island Region which includes Jamaica, Cayman Islands, Dominican republic, Bahamas and Bermuda. Rental representative Cesa Edwards was named #1 in terms of units successfully concluded during 2001. The company also received commendation as the Top Island Affiliate for the second year running.

Bank Promotion

The Bank of N.T. Butterfield & Son Limited has announced that Ian Coulman has been promoted to Vice President & Managing Director, Butterfield Asset Management Limited.

Butterfield Asset Management Limited (BAM), a wholly owned subsidiary of Bank of Butterfield, provides discretionary portfolio management for institutional and private clients and manages the award-winning family of Butterfield Funds, as well as the Bank's own investment portfolio.

Mr. Coulman is now responsible for the overall operation and control of BAM, in addition to group wide investment management strategy. He reports to Graham Brooks, Executive Vice President, International & Trust, Bank of Butterfield.

Mr. Coulman joined BAM in March 1998 after 12 years of international investment experience in the UK, the United States and Japan. He received a B.A. (Hons) in Accounting from the University of Central England.