Dear Sir,

On June 2, you published an article headlined “Immigration Department to accept direct messages” which stated that anyone with a query for the Department of Immigration could e-mail the department and “expect a response within two business days”.

On August 31, I e-mailed the address provided in the article to ask why, ten months after submitting my husband’s status application, we had heard nothing.

It is now seven business days since I e-mailed. Have I had a response? Of course not.

Like everything else that this government promises, it’s all talk. No action.

Any word on when the Paget/Warwick ferry is going to operate again?

Or when the lighthouse is going to have a working light?

No, of course not. Nothing ever happens and no one is ever held accountable.

ELSPETH A. WEISBERG

Warwick