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Emotional intelligence is the key to getting ahead

A new workplace survey suggests that a level head and a pleasant disposition will get you further in your career than even book smarts will.According to a new CareerBuilder survey, 71 percent of human resources managers say they place more emphasis on emotional intelligence - a person’s ability to control his or her emotions, sense the emotions of others and build relationships - than they do on IQ. Fifty-nine percent of employers even said they wouldn’t hire someone who had a high IQ but low EI.Among other reasons, hiring managers said they value EI over IQ because employees with high emotional intelligence are more likely to stay calm under pressure, solve conflict effectively and show empathy to their team members.“Technical competency and intelligence are important assets for every worker, but when it’s down to you and another candidate for a promotion or new job, dynamic interpersonal skills will set you apart,” says Rosemary Haefner, vice-president of human resources at CareerBuilder.“In a recovering economy, employers want people who can effectively make decisions in stressful situations and can empathise with the needs of their colleagues and clients to deliver the best results.”Want to score high on your next emotional IQ test? The following are some of the most common behaviors and qualities that indicate emotional intelligence, plus expert tips for putting these behaviors into practice in your career or job search.Demonstrate control over emotionsCareerBuilder survey respondents cited the ability to “keep emotions in check and have thoughtful discussions on tough issues,” as one of the top indicators that a person has high emotional intelligence.Practice self-reflection“To be emotionally intelligent you must be self-aware, with a good understanding of your strengths and weaknesses,” Thompson says.ListenAccording to the CareerBuilder survey, hiring managers consider good listening skills to be an indicator of high emotional intelligence.Empathise with colleaguesFor some people, empathy comes naturally. For others, it may not, but that doesn’t mean empathy can’t be developed.“Some individuals are primarily logical and have a hard time getting in touch with feelings and empathising with people,” Thompson says. “If you are one of these people, you might have trouble anticipating others’ reactions or recognising what motivates them. Or, you may inadvertently offend others by not being sensitive enough when communicating with them. If this is you, I recommend trying to find a colleague who seems to have a higher degree of emotional intelligence, and run things by him or her.”