Log In

Reset Password


Age: 44

Role: Commercial account co-ordinator, Bermuda Gas

I am the point person for commercial customer relationships at Bermuda Gas. This means that I support local businesses from hotels and restaurants to laundromats and offices anywhere that requires gas, energy-efficient appliances, and maintenance, really. I coordinate customer solutions by working with my colleagues in all departments: gas distribution, appliance sales, service, parts and administration.

What is your job?

I enjoy the challenge of transforming every customer's expectation into a positive experience, a standard that Bermuda Gas has set for itself. My 12 years with the company and my hospitality industry training gets put to good use each year.

What is your favourite part?

I would have to say that it's the reality that it isn't humanly possible to put every single customer first. I am, however, learning patience, humility, and superior time management as a result!

What is your least favourite part?

There was an ongoing case that needed to be resolved and I was fortunate enough to have a go at it, through careful dialogue with the customer and a unique perspective on the issue, I was able to offer a solution that resolved the complicated issue in fewer than three days. This attention to the customer is what builds confidence in Bermuda Gas and that's my goal.

What is your most interesting experience at work?

Time with my family is very precious to me, so I'd choose to spend more of it with my wife and daughters). If I were starting out, I'd also consider the Ministry as a career.

What would you be doing otherwise?

Ernest Marshall

You must be Registered or to post comment or to vote.

Published November 22, 2011 at 1:00 am (Updated November 22, 2011 at 8:25 am)


What you
Need to
1. For a smooth experience with our commenting system we recommend that you use Internet Explorer 10 or higher, Firefox or Chrome Browsers. Additionally please clear both your browser's cache and cookies - How do I clear my cache and cookies?
2. Please respect the use of this community forum and its users.
3. Any poster that insults, threatens or verbally abuses another member, uses defamatory language, or deliberately disrupts discussions will be banned.
4. Users who violate the Terms of Service or any commenting rules will be banned.
5. Please stay on topic. "Trolling" to incite emotional responses and disrupt conversations will be deleted.
6. To understand further what is and isn't allowed and the actions we may take, please read our Terms of Service
7. To report breaches of the Terms of Service use the flag icon