Civil servant honoured for service standards work
A civil servant tasked with the creation of a service standards training programme was today announced as the winner of last month’s Public Service Excellence Award.
Ashjuana Thomas, the talent management partner at the Department of Employee and Organisational Development, drew up the training programme, designed to boost customer service and service delivery.
David Burt, the Premier, said: “We are honoured to have such a dynamic, creative and charismatic individual in the public service and we thank you for modelling the service standards with passion and pride.”
Derrick Binns, the Head of the Public Service, added, “Ms. Thomas’s energy and enthusiasm for the subject matter is infectious.
“She has already delivered level training to the public service executive and heads of departments and it is expected that the training tools produced will be used by the service champions to deliver the Government of Bermuda service standards training to the rest of the public service.
Dr Binns said: “She has poured her heart and soul into this project, drawing on her customer service experience in the private sector to convey the message in a way that we expect will resonate with all public officers.”
The monthly PSEAs were designed to honour individuals or teams for exemplary public service over the previous 60 days.
Ms Thomas produced a series of training modules, including an in-person training programme, a self-study digital module, and a self-study YouTube module to maximise availability to civil servants.
She also launched a campaign to recruit more than 30 Public officials as volunteer “service champions” to help department head to deliver the training.