March 26, 2012.Dear Sir,Really scary facts on the state of affairs for the tourism business in Bermuda. Why is it so difficult to make it work? Is it the cost of construction materials, union employee rates, inept labour, bad design, the outrageous electricity costs, or just ultimately the cost of doing business in Bermuda in general?The hotel business has been crying for years and no one really listens. This is the part of our economy that employs many of our local staff. We need to boost this decreasing business and get Bermudians back to work. We need to train them properly on what is expected in 2012 and moving forward. They don’t have to go to years of schooling, just short training sessions given by some of the existing hoteliers, in our off season and in the schools at all ages.Know what to say, how to react positively and politely, that’s all our tourists ever wanted. Knowledge is power and I am sure many Bermudians just need to be made comfortable in what it is that is needed to succeed.JIMMY THE BARTENDER