Dear Mr Yuhasz,

Thank you for writing to alert us to this situation and let me first say that I am deeply sorry for the situation your wife and friend experienced. As you know, this story is in no way indicative of the hospitable experience Bermuda is known for.

Your detailed description with dates, times and licence plate number will allow us to follow up with our partners at the Bermuda Police Service and the Department of Transport, which is responsible for taxi permits.

And although there is no one central taxi association that represents all taxi owner/operators in Bermuda, we will reach out to our contacts in that arena as well to make them aware of this situation. I imagine they will have a vested interest to investigate this situation and ensure nothing like it happens again. When we have new information to share on this situation, we will be sure to pass it along to you.

With regards,

PAT PHILLIP-FAIRN

Chief product and experiences development officer, Bermuda Tourism Authority