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Bermuda Regulatory Authority outlines how to make formal complaints about service providers

The Bermuda Regulatory Authority (RA) — the new watchdog of the Island’s telecommunications industry — wants consumers to know how to make a complaint against their service providers.

With bundling, or one-stop shopping for phone, internet and TV finally making its way to Bermuda by the end of April, the new RA is overseeing the long-awaited reform of the telecoms industry and they want to ensure consumers’ voices are heard.

To make a complaint, the RA says customers must first contact their telecommunications provider and give them an opportunity to resolve the complaint.

If the complaint remains unresolved after seven days, the RA says you may file a formal complaint with them. Once the complaint is submitted, you can update the RA with any developments by using a reference number and your name and address.

For more information, visit www.rab.bm and click on “Make A Complaint” on the home page. There, you’ll find an electronic complaint form as well as detailed instructions on the process.

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Published April 16, 2013 at 12:43 pm (Updated April 16, 2013 at 12:43 pm)

Bermuda Regulatory Authority outlines how to make formal complaints about service providers

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