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iRepair grows in new Hamilton home

A phone and computer repair business has grown since it relocated to the heart of Hamilton.

Formerly situated on Court Street, iRepair Bermuda moved to Washington Lane early last year, and has benefited from its larger premises and central location.

It also boasts an experienced team of technicians who can repair broken devices that many other companies would turn away.

Alex Jones, who owns the business, is pleased with the way things have progressed for the iRepair. The store repairs smartphones, particularly iPhones and Samsung, and computers, although it no longer does Macs.

He said one of the things that separates iRepair from others is its ability to repair motherboards on phones.

“We can fix just about anything; things that no one else [in Bermuda] can.

“We don't charge for diagnosis,” said Mr Jones.

The most common request is to fix broken screens on phones. Such repairs usually have a turnaround time of two hours.

The business also sells a lot of used phones that have been improved to run updated software.

Since moving to Washington Lane, iRepair has increased its staff to ten. Last year it received a boost in business due to the America's Cup, and that included a few members of the international sailing teams coming in as customers.

“The America's Cup was a nice boost for us as we were growing,” Mr Jones said.

Regarding the move from Court Street to Washington Lane, he said he missed aspects of being located on Court Street, such as the people, the food and the fact that the business was “breaking down barriers by being there”.

However, iRepair has benefited from the move, with a larger repair shop space and customer service counter, and more technicians.

Mr Jones added: “I'm proud of the work the front desk have done for our reputation. Shalquante Riley has done a fantastic job with our customers.”

He also praised another Bermudian staff member, Gary Williams, who has been trained as a technician.

Other technicians in the team hail from the Philippines, and have reached a high level of proficiency with about ten years of experience.

Mr Jones said the business supports staff who go on training courses. Looking to the future he said: “We still have a way to go. There are exciting plans for 2019.”

iRepair Bermuda is located at 27 Washington Lane, opposite La Trattoria. On occasion The Royal Gazette may decide to not allow comments on a story that we deem might inflame sensitivities or discontinue them when the discourse is lowered by commenters to unacceptable standards. As we are legally liable for any slanderous or defamatory comments made on our website, this move is for our protection as well as that of our readers.

Bigger space: technicians at work in the work shop area of iRepair Bermuda on Washington Lane (Photograph by Blaire Simmons)

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Published November 08, 2018 at 8:00 am (Updated November 10, 2018 at 6:59 pm)

iRepair grows in new Hamilton home

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