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Clarien and Age Concern help seniors with banking

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Clarien Bank and Age Concern have launched a partnership to help Bermuda’s senior population adapt to digital banking at Clarien.

The bank said Age Concern volunteers will work alongside the Clarien client service team to help guide and educate its senior clients that feel they need a little extra help banking using digital, automated and self-service methods.

From completing iATM transactions, using internet banking to opening a new account online, Bermuda’s seniors will be able to receive personalised support in changing how they manage their finances and spending.

“We are excited about our partnership with Age Concern,” Clarien chief banking officer, Simon Van de Weg said.

“We understand that digital banking may seem daunting to some and particularly so in our community of seniors. We are proud to partner with an organisation that shares our commitment to empowering our senior population to improve their total banking experience.”

He added: “Working collaboratively with Age Concern volunteers, we will help our senior clients to build their capability in using our digital banking solutions. We recently launched our new Point House location where tablet devices are available for use by those who may not have them.”

Callan Bassett, business development manager at Age Concern, said: “Switching the way you bank can be difficult, yet in the age of online and digital banking, it is becoming more and more necessary.

“Age Concern is happy to be a part of the effort to shift Clarien customers to their digital banking platform. This way, we can help ensure that the experiences of customers, aged 50-plus, remain the main focus throughout this transition.”

Clarien said one-on-one digital banking tutorials will be offered Tuesdays and Thursdays, beginning tomorrow through March 31.

The tutorials will be held at the Reid Street branch of Clarien from 9am until 1pm.

For everyone’s health and safety, Clarien said, it will follow the minimum prescribed safety protocols during the tutorials, including the use of face masks and observance of physical distancing.

In addition, Clarien said, it will support clients in the following ways over the coming months:

•Digital concierge team: Clarien employees have been deployed in the Hamilton branch and at Point House to show clients digital, automated and self-service solutions to complete transactions.

•Client service centre: Available for incoming calls and e-mails to explain how to complete transactions through digital, automated and self-service solutions and answer questions about the transition.

•Communications: Clients will begin to receive communications via branch signage, social media and online channels regarding the bank’s digital transformation as Clarien prepares to launch new solutions.




Simon Van de Weg, chief banking officer at Clarien
Callan Bassett, business development manager at Age Concern

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Published January 31, 2022 at 3:57 pm (Updated January 31, 2022 at 3:57 pm)

Clarien and Age Concern help seniors with banking

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