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Ignition scores well

Bermuda-based Ignition Ltd has announced that it received an overall satisfaction rating of 87.7 percent in its first customer satisfaction survey.

The survey was conducted as part of Ignition’s on-going efforts to strive for strong customer satisfaction and the results show the company’s continuous commitment to its clients.

The survey focused on all customers who recently experienced Ignition services and solutions. They had the opportunity to rate all service lines individually. According to survey results, the support received from Ignition’s help desk personnel was rated with 91.4 percent overall satisfaction, followed closely by onsite support staff with 88.7 percent overall satisfaction.

Graham Pearson, CEO of the Ignition Group, said: “Our number one aim is to provide outstanding service to all of our customers and these scores reflect the hard work and dedication of our employees who put customer service first every day. We want to thank everyone who participated your feedback is important”.

Customers were also provided the opportunity to make suggestions.

Mr Pearson said: “We’re listening to what our customers are telling us and we have begun several initiatives to further enhance services in areas that they have highlighted. But, it doesn’t stop here.”

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Published September 29, 2011 at 10:12 am (Updated September 29, 2011 at 10:12 am)

Ignition scores well

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