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Customers left in a bind as glitch hits HSBC ATMs, cards

HSBC Bermuda customers encountered declined debit cards and out-of-order ATMs as a technical glitch hit the HSBC system Saturday.

ATMs in Hamilton could not be used to access cash for a period of time Saturday afternoon, and machines would not take debit cards at many businesses, including supermarkets and retail stores, leaving customers in a bind.

An HSBC spokeswoman yesterday issued the following brief statement on the problem, but did not say what exactly caused it.

“At approximately 3.15pm, on Saturday 10 March, HSBC Bermuda experienced an unscheduled interruption in service causing our debit cards and ATMs to be unavailable for use. Service was restored within 30 minutes,” she said.

“We apologise for any inconvenience this may have caused our customers."

There was a similar problem in January.

Long queues were reported at LF Wade International Airport after technical trouble knocked out HSBC terminals, and customs duties had to be paid by cash.

Butterfield ATMs were reportedly functioning.

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Published March 12, 2012 at 2:00 am (Updated March 12, 2012 at 12:53 pm)

Customers left in a bind as glitch hits HSBC ATMs, cards

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