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TBi to refund customers hit by outages

Customers of TeleBermuda International will receive refunds for three disruptions that affected the service since December.

The new management of the company, which provides voice, internet and managed information technology services, said it will refund customers for the time they spent without service.

Each of the three outages lasted about 90 minutes. One of the disruptions was caused by a fibre cut to the One Communications Ltd network in St David's, while another stemmed from issues affecting TBi's off-island partner GlobeNet.

TBi was bought out by the East End Group in partnership with Celeritas Ltd in December. In a letter of apology to customers, the new management said: “While two of those outages were beyond our control and were due to other carriers, the result was the same; an inconvenience to you”

The company said it will refund customers for the time they spent without service, and the adjustment will be reflected in this month's bill.

TBi also said it was building greater redundancies into its network and re-evaluating its off-island providers “to mitigate the risk associated with our carrier partner's systems”.

Customers are also set to receive free upgrades to TBi's new high-speed fibre plans, and the company will offer a site survey so customers who wish to can transfer to Bluewave, a wireless, high-speed internet network. The management said Bluewave was not affected by the outages.

There is a Bluewave website at https://bluewave.bm/

Letter to customers: the new management of TeleBermuda International has apologised to customers who were affected by outages during the past few months. It will refund customers for the time spent without service

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Published February 28, 2018 at 8:00 am (Updated February 27, 2018 at 7:19 pm)

TBi to refund customers hit by outages

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