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Phone line damage ‘worst of past decade’

A BTC crew work on repairing a fallen utility pole near St David’s Lighthouse after Tropical Storm Fay. (Photo by Mark Tatem)

The telecom company BTC has estimated 73 per cent of its repairs to be completed, after storm damage said by CEO Eric Dobson to be “far worse than anything we’ve seen in the past decade”.

Some 316 cables, serving hundreds of customers, were hit by Tropical Storm Fay and Hurricane Gonzalo. BTC reported that service to all remote sites had been restored. With cable repair “well under way”, the company is now focusing on fixing individual faults.

“We’d like our customers to know that we are doing our very best to get their services restored as quickly as possible, and appreciate the patience they have exhibited,” Mr Dobson said.

Cable restoration by parish is as follows: St George’s, 84 per cent; Smith’s, 50 per cent; Hamilton, 84 percent; Devonshire: 74 per cent; Pembroke, 68 per cent; Paget, 67 per cent; Warwick, 80 per cent; Southampton, 72 per cent; Sandys, 79 per cent.

Breaks affecting multiple customers, the elderly or the infirmed are taking priority. Many crews are working at once and customers should not assume they have been overlooked if their service doesn’t return after seeing workers in the area.

Weather permitting, restoration over the next three days will target the following areas: Riddell’s Bay, Camp Hill, North Shore Road in Pembroke, Kitty’s Drive, Spanish Point, Sofar Lane and Drive, Chapel of Ease Road, Salt Kettle, Lolly’s Well, Crest View Road, Hermitage Lane and Close, Clarendon Road, Kent Avenue, Green Acres Road, Seagull Lane, Footpath Lane, Burnt House Hill, Jones Lane, Camp Lane, Manderly Mews, Whaling Hill and Curtis Lane.

Faults or inquiries should be directed to the company’s Facebook page, BTC BDA, or the website www.btc.bm.